If your company participates in the customer experience improvement program, VMware collects data from certain Horizon Client fields. Fields containing sensitive information are made anonymous.

VMware collects data on the clients to prioritize hardware and software compatibility. If your company's administrator has opted to participate in the customer experience improvement program, VMware collects anonymous data about your deployment in order to improve VMware's response to customer requirements. No data that identifies your organization is collected. Horizon Client information is sent first to Connection Server and then on to VMware, along with data from Connection Server instances, desktop pools, and remote desktops.

The administrator who installs Connection Server can select whether to participate in the VMware customer experience improvement program while running the Connection Server installation wizard, or an administrator can set an option in Horizon Administrator after the installation.

Table 1. Data Collected from Horizon Clients for the Customer Experience Improvement Program
Description Is This Field Made Anonymous? Example Value
Company that produced the Horizon Client application No VMware
Product name No VMware Horizon Client
Client product version No (The format is x.x.x-yyyyyy, where x.x.x is the client version number and yyyyyy is the build number.)
Client binary architecture No Examples include the following:
  • i386
  • x86_64
  • arm
Client build name No Examples include the following:
  • VMware-Horizon-Client-Win32-Windows
  • VMware-Horizon-Client-Linux
  • VMware-Horizon-Client-iOS
  • VMware-Horizon-Client-Mac
  • VMware-Horizon-Client-Android
  • VMware-Horizon-Client-WinStore
Host operating system No Examples include the following:
  • Windows 8.1
  • Windows 7, 64-bit Service Pack 1 (Build 7601 )
  • iPhone OS 5.1.1 (9B206)
  • Ubuntu 12.04.4 LTS
  • Mac OS X 10.8.5 (12F45)
Host operating system kernel No Examples include the following:
  • Windows 6.1.7601 SP1
  • Darwin Kernel Version 11.0.0: Sun Apr 8 21:52:26 PDT 2012; root:xnu-1878.11.10~1/RELEASE_ARM_S5L8945X
  • Darwin 11.4.2
  • Linux 2.6.32-44-generic #98-Ubuntu SMP Mon Sep 24 17:27:10 UTC 2012
  • unknown (for Windows Store)
Host operating system architecture No Examples include the following:
  • x86_64
  • i386
  • armv71
  • ARM
Host system model No Examples include the following:
  • Dell Inc. OptiPlex 960
  • iPad3,3
  • MacBookPro8,2
  • Dell Inc. Precision WorkStation T3400 (A04 03/21/2008)
Host system CPU No Examples include the following:
  • Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GH
  • Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GH
  • unknown (for iPad)
Number of cores in the host system's processor No For example: 4
MB of memory on the host system No Examples include the following:
  • 4096
  • unknown (for Windows Store)
Number of USB devices connected No 2 (USB device redirection is supported only for Linux, Windows, and Mac clients.)
Maximum concurrent USB device connections No 2
USB device vendor ID No Examples include the following:
  • Kingston
  • NEC
  • Nokia
  • Wacom
USB device product ID No Examples include the following:
  • DataTraveler
  • Gamepad
  • Storage Drive
  • Wireless Mouse
USB device family No Examples include the following:
  • Security
  • Human Interface Device
  • Imaging
USB device usage count No (Number of times the device was shared)