You might need to reset a remote desktop if the desktop operating system stops responding and restarting the remote desktop does not solve the problem.

Resetting a remote desktop is the same as pressing the Reset button on a physical PC to force the PC to restart. Any files that are open on the remote desktop are closed and are not saved.

Resetting a published application quits the application without saving any unsaved data. You can reset all running published applications, or you can reset specific published application sessions.

You can reset a remote desktop only if a Horizon administrator has enabled the reset feature for the remote desktop and the remote desktop is powered on. You can reset only one remote desktop at a time.

Procedure

  1. To reset all running published applications, click the Settings toolbar button in the upper-right corner of the desktop and application selector screen, scroll down to Reset all your running applications, and click Reset.
  2. To reset a published application session, click the Settings toolbar button in the upper-right corner of the desktop and application selector screen, open the Session Management Center, select the Remote Apps button for the application session, and click Terminate.
    You can also open the Session Management Center by right-clicking the published application icon in the shelf and clicking Session Management Center.
  3. To reset a remote desktop, use the Reset command.
    Option
    From the desktop selector screen Right-click the desktop icon or click the […] button next to the desktop icon, and select Reset.
    From the Session Management Center

    Click the Settings toolbar button in the upper-right corner of the desktop and application selector screen, open the Session Management Center, select the remote desktop session, and click Reset.

    You can also open the Session Management Center by right-clicking the remote desktop icon in the shelf and clicking Session Management Center.

    Note: A remote desktop session does not appear in the Session Management Center unless you connect to and then disconnect from the remote desktop.

Results

When you reset a remote desktop, the operating system in the remote desktop restarts and the client disconnects and logs out from the remote desktop. When you reset published applications, the published applications quit.

What to do next

Wait an appropriate amount of time for system to restart before attempting to reconnect to the remote desktop or published application.