If the remote desktop operating system stops responding, you might need to restart a remote desktop. Restarting a remote desktop is similar to using the Windows operating system restart command. The remote desktop operating system usually prompts you to save any unsaved data before it restarts.

You can restart a remote desktop only if a Horizon administrator has enabled the restart feature for the remote desktop.


Obtain login credentials, such as an Active Directory user name and password, RSA SecurID user name and password, or RADIUS authentication user name and password.


Click the Open Menu toolbar button next to the remote desktop name in the Running list in the sidebar and select Restart.


The operating system in the remote desktop restarts and Horizon Client disconnects and logs off from the remote desktop.

What to do next

Wait an appropriate amount of time for the system to restart before you attempt to reconnect to the remote desktop.