You might need to reset a remote desktop if the desktop operating system stops responding and restarting the remote desktop does not solve the problem.

Resetting a remote desktop is the same as pressing the Reset button on a physical PC to force the PC to restart. Any files that are open on the remote desktop are closed and are not saved.

Resetting a published application quits the application without saving any unsaved data. You can reset all running published applications, or you can reset specific published application sessions.

You can reset a remote desktop only if a Horizon administrator has enabled the reset feature for the remote desktop.

For information about enabling the desktop reset feature, see the Setting Up Virtual Desktops in Horizon 7 or Setting Up Published Desktops and Applications in Horizon 7 document.

Procedure

  1. To reset all running published applications, click the Settings toolbar button in the upper-right corner of the desktop and application selector screen, scroll down to Reset all your running applications, and click Reset.
  2. To reset a published application session, click the Settings toolbar button in the upper-right corner of the desktop and application selector screen, open the Session Management Center, select the Remote Apps button for the application session, and click Terminate.
    You can also open the Session Management Center by right-clicking the published application icon in the shelf and clicking Session Management Center.
  3. To reset a remote desktop, click the Settings toolbar button in the upper-right corner of the desktop and application selector screen, open the Session Management Center, select the remote desktop session, and click Reset.
    You can also open the Session Management Center by right-clicking the published application icon in the shelf and clicking Session Management Center.

Results

When you reset a remote desktop, the operating system in the remote desktop restarts and Horizon Client disconnects and logs off from the remote desktop. When you reset published applications, the published applications quit.

What to do next

Wait an appropriate amount of time for system to restart before attempting to reconnect to the remote desktop or published application.