You might need to reset a remote desktop if the desktop operating system stops responding and restarting the remote desktop does not solve the problem.

Resetting a remote desktop is the same as pressing the Reset button on a physical PC to force the PC to restart. Any files that are open on the remote desktop are closed and are not saved.

Resetting published applications quits all open applications.

You can reset a remote desktop only if a Horizon administrator has enabled the reset feature for the remote desktop.

For information about enabling the desktop reset feature, see the Setting Up Virtual Desktops in Horizon or Setting Up Published Desktops and Applications in Horizon document.

Procedure

  • ♦ Use the Reset command.
    Option Action
    Reset a remote desktop from within the desktop Select Connection > Reset from the menu bar.
    Reset a remote desktop from the desktop and application selection window Do one of the following:
    • Right-click the remote desktop icon and select Reset Desktop.
    • Select the remote desktop icon and select Connection > Reset from the menu bar.
    Reset published applications from the desktop and application selection window Do one of the following:
    • Right-click any published application icon and select Settings. Click Reset, and then click Reset again to confirm the operation.
    • Select any published application icon and click the Settings button (gear icon) in the upper-right corner of the window. Click Reset, and then click Reset again to confirm the operation.
    You can also use uniform resource identifiers (URIs) to reset a remote desktop or application. See Using URIs to Configure Horizon Client for information on the syntax and examples.

Results

When you reset a remote desktop, the operating system in the remote desktop restarts and the client disconnects and logs off from the remote desktop. When you reset published applications, the published applications quit.

What to do next

Wait an appropriate amount of time for system to restart before attempting to reconnect to the remote desktop or published application.