You might need to reset a remote desktop if the desktop operating system stops responding and restarting the remote desktop does not solve the problem. Resetting remote applications quits all open applications.

About this task

Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC to force the PC to restart. Any files that are open on the remote desktop are closed and are not saved.

Resetting remote applications is the equivalent of quitting the applications without saving any unsaved data. All open remote applications are closed, even applications that come from different RDS server farms.

You can reset a remote desktop only if a Horizon administrator has enabled the desktop reset feature for the desktop.

Procedure

Use the Reset command.

Option

Action

Reset a remote desktop from within the desktop

Select Connection > Reset from the menu bar.

Reset a remote desktop from the desktop and application selection window

Select the remote desktop and select Connection > Reset from the menu bar.

Reset remote applications from the desktop and application selection window

Click the Settings button (gear icon) in the upper right corner of the window, select Applications in the left pane, click Reset, and click Continue.

Results

When you reset a remote desktop, the operating system in the remote desktop reboots and Horizon Client disconnects and logs off from the desktop. When you reset remote applications, the applications quit.

What to do next

Wait an appropriate amount of time for system startup before attempting to reconnect to the remote desktop or application.