You might need to restart a remote desktop if the desktop operating system stops responding. Restarting a remote desktop is the equivalent of the Windows operating system restart command. The desktop operating system usually prompts you to save any unsaved data before it restarts.

About this task

You can restart a remote desktop only if a Horizon administrator has enabled the desktop restart feature for the desktop.

For information about enabling the desktop restart feature, see the Setting Up Virtual Desktops in Horizon 7 or Setting Up Published Desktops and Applications in Horizon 7 document.

Procedure

Use the Restart command.

Option

Action

From within the desktop

Select Connection > Restart Desktop from the menu bar.

From the desktop selection window

Select the remote desktop and select Connection > Restart Desktop from the menu bar.

Horizon Client prompts you to confirm the restart action.

Results

The operating system in the remote desktop reboots and Horizon Client disconnects and logs off from the desktop.

What to do next

Wait an appropriate amount of time for system startup before you attempt to reconnect to the remote desktop.

If restarting the remote desktop does not solve the problem, you might need to reset the remote desktop. See Reset a Remote Desktop or Remote Applications.