If the remote desktop operating system stops responding, you might need to restart a remote desktop. Restarting a remote desktop is similar to using the Windows operating system restart command. The remote desktop operating system usually prompts you to save any unsaved data before it restarts.

You can restart a remote desktop only if a Horizon administrator has enabled the restart feature for the remote desktop.

For information about enabling the desktop restart feature, see the Setting Up Virtual Desktops in Horizon 7 or Setting Up Published Desktops and Applications in Horizon 7 document.

Prerequisites

Obtain login credentials, such as a user name and password, RSA SecurID user name and password, RADIUS authentication user name and password, or smart card personal identification number (PIN).

Procedure

Use the Restart command.

Option

Action

From within the desktop

Select Connection > Restart Desktop from the menu bar.

From the desktop selection window

Select the remote desktop and select Connection > Restart Desktop from the menu bar.

Horizon Client prompts you to confirm the restart action.

Results

The operating system in the remote desktop restarts and Horizon Client disconnects and logs off from the remote desktop.

What to do next

Wait an appropriate amount of time for the system to restart before you attempt to reconnect to the remote desktop.

If restarting the remote desktop does not solve the problem, you might need to reset the remote desktop. See Reset a Remote Desktop or Published Applications.