When you type in a remote desktop or published application, none of the keystrokes seem to work.

Problem

When you are connected to a remote desktop or published application, no characters appear when you type. Another symptom might be that a single key keeps repeating itself.

Cause

Some security software, such as Norton 360 Total Security, includes a feature that detects keystroke logging software and blocks keystroke logging. This security feature is meant to protect the system against spyware that steals passwords and credit card numbers. This security software might block Horizon Client from sending keystrokes to the remote desktop or published application.

Solution

  1. On the client system, turn off the keystroke logging detection feature of your antivirus or security software.