You can solve most problems with Horizon Client by restarting or resetting remote desktops or published applications, or by reinstalling Horizon Client. Restart a Remote DesktopIf the remote desktop operating system stops responding, you might need to restart a remote desktop. Restarting a remote desktop is similar to using the Windows operating system restart command. The remote desktop operating system usually prompts you to save any unsaved data before it restarts. Reset Remote Desktops or Published ApplicationsYou might need to reset a remote desktop if the desktop operating system stops responding and restarting the remote desktop does not solve the problem. Uninstalling Horizon ClientSometimes you can resolve problems with Horizon Client by uninstalling and reinstalling Horizon Client. Connecting to a Server in Workspace ONE ModeYou cannot connect to a server directly through Horizon Client, or your remote desktop and published application entitlements are not visible in Horizon Client. Collecting Support DataThe log collection feature creates log files that contain support data that can help VMware troubleshoot problems with Horizon Client.