You might need to reset a remote desktop if the desktop operating system stops responding and restarting the remote desktop does not solve the problem.

Resetting a remote desktop is the same as pressing the Reset button on a physical PC to force the PC to restart. Any files that are open on the remote desktop are closed and are not saved.

Resetting published applications quits all open applications.

Resetting published applications quits the applications without saving any unsaved data. All open published applications are closed.

You can reset a remote desktop only if a Horizon administrator has enabled the reset feature for the remote desktop and the remote desktop is powered on. You can reset only one remote desktop at a time.


  • Use the Reset command.
    Option Action
    Reset a remote desktop from the desktop and application selection window Select the remote desktop name, press Control-click, and select Reset from the context menu.
    Reset published applications from the desktop and application selection window Click the Settings button (gear icon) in the upper-right corner of the window, select Applications in the left pane, click Reset, and click Continue.


When you reset a remote desktop, the operating system in the remote desktop restarts and the client disconnects and logs off from the remote desktop. When you reset published applications, the published applications quit.

What to do next

Wait an appropriate amount of time for system to restart before attempting to reconnect to the remote desktop or published application.