Administrators must perform specific tasks to enable end users to connect to remote desktops and applications.

Before end users can connect to Connection Server or a security server and access a remote desktop or application, you must configure certain pool settings and security settings:

  • If you plan to use Access Point, which is available with Horizon 6 version 6.2 or later, configure Connection Server to work with Access Point. See Deploying and Configuring Access Point. Access Point appliances fulfill the same role that was previously played by only security servers.
  • If you are using a security server, verify that you are using the latest maintenance releases of Connection Server 5.3.x and Security Server 5.3.x or later releases. See the View Installation document.
  • If you plan to use a secure tunnel connection for client devices and if the secure connection is configured with a DNS host name for Connection Server or a security server, verify that the client device can resolve this DNS name.

    To enable or disable the secure tunnel, in View Administrator, go to the Edit View Connection Server Settings dialog box and use the check box called Use secure tunnel connection to desktop.

  • Verify that a desktop or application pool has been created and that the user account that you plan to use is entitled to access the pool. For Connection Server 5.3.x, see the topics about creating desktop pools in the View Administration document. For Connection Server 6.0 and later, see the topics about creating desktop and application pools in the Setting Up Desktop and Application Pools in View document.
    Important: If end users have a high-resolution display and will use the High Resolution Mode client setting while viewing their remote desktops in full screen mode, you must allocate sufficient VRAM for each Windows 7 or later remote desktop. The amount of vRAM depends on the number of monitors configured for end users and on the display resolution. To estimate the amount of vRAM you need, see the section "RAM Sizing for Specific Monitor Configurations" of the topic "Estimating Memory Requirements for Virtual Desktops," in the View Architecture Planning document.
  • To use two-factor authentication with Horizon Client, such as RSA SecurID or RADIUS authentication, you must enable this feature on Connection Server. For more information, see the topics about two-factor authentication in the View Administration document.