You might need to reset a remote desktop if the desktop operating system stops responding and restarting the remote desktop does not solve the problem. Resetting remote applications quits all open applications.
Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC to force the PC to restart. Any files that are open on the remote desktop are closed and are not saved.
Resetting remote applications is the equivalent of quitting the applications without saving any unsaved data. All open remote applications are closed, even applications that come from different RDS server farms.
You can reset a remote desktop only if a Horizon administrator has enabled the desktop reset feature for the desktop.
For information about enabling the desktop reset feature, see the Setting Up Virtual Desktops in Horizon 7 or Setting Up Published Desktops and Applications in Horizon 7 document.
|Reset a remote desktop from the desktop and application selection window||Select the remote desktop name, press Control-click, and select Reset from the context menu.|
|Reset remote applications from the desktop and application selection window||Click the Settings button (gear icon) in the upper right corner of the window, select Applications in the left pane, click Reset, and click Continue.|
What to do next
Wait an appropriate amount of time for system startup before attempting to reconnect to the remote desktop or application.