You can solve most Horizon Client problems by resetting the desktop or reinstalling the app. You can also enable log collection and send log files to VMware for troubleshooting. Horizon Client Stops Responding or the Remote Desktop FreezesWhen the screen freezes, first, try resetting the remote desktop operating system. Resetting a Remote Desktop or ApplicationIf you are currently connected to and logged in to a remote desktop or application, you can tap the Disconnect button in the desktop or application window and tap Reset to reset the remote desktop or application. Uninstall the VMware Horizon Client AppYou can sometimes resolve problems with Horizon Client by uninstalling and reinstalling the VMware Horizon Client app from the Windows 10 UWP device. Problem Establishing a Connection When Using a ProxySometimes if you attempt to connect to Connection Server using a proxy while on the LAN, an error occurs. Collect Logs to Send to Technical SupportYou can enable logging and collect a log bundle to send to technical support.