You can enable logging and collect a log bundle to send to technical support.

Before you begin

Contact VMware technical support so that you can determine where to send the log files you collect.

About this task

To troubleshoot some issues, you might be directed to collect logs to send to technical support. Logging will affect the performance of Horizon Client if a secure tunnel session is being used to connect to the remote desktop. Be sure to turn the advanced logging feature off when logging is no longer necessary.

Procedure

  1. In Horizon Client, tap the Option menu in the upper-left corner of the menu bar.

    If you are connected to a server, you can tap the Option menu in the upper-left corner of the desktop and application selection window. If you are connected to a remote desktop or application, you can tap the Option button in the desktop or application window and tap Settings.

  2. Expand the Logging section and tap to toggle the Enable advanced logging option to on.
  3. Tap Collect support information, navigate to the location on your device to store the log files, select the directory, and tap Select folder.

    For example, for convenience you might tap the Desktop item to save the logs in a folder on your local desktop.

    Horizon Client creates a folder named vmware-view-logs-timestamp in the location that you specified.

  4. (Optional) : To create a .zip file of the log folder before sending it to technical support, right-click the folder and select Send to > Compressed (zipped) folder.

What to do next

Send the logs to VMware technical support.