Administrators must perform specific tasks to enable end users to connect to remote desktops and applications.

Before end users can connect to Connection Server or a security server and access a remote desktop or application, you must configure certain pool settings and security settings:

  • If you plan to use Unified Access Gateway, configure Connection Server to work with Unified Access Gateway. See the Deploying and Configuring Unified Access Gateway document. Unified Access Gateway appliances fulfill the same role that was previously played by only security servers.

  • If you are using a security server, verify that you are using the latest maintenance releases of Connection Server 5.3.x and Security Server 5.3.x or later releases. For more information, see the View Installation document.

  • Verify that a desktop or application pool has been created and that the user account that you plan to use is entitled to access the pool. For information, see the Setting Up Virtual Desktops in Horizon 7 or Setting Up Published Desktops and Applications in Horizon 7 document.

  • To use two-factor authentication with Horizon Client, such as RSA SecurID or RADIUS authentication, you must enable this feature on Connection Server. For more information, see the topics about two-factor authentication in the View Administration document.

  • To use Windows Hello authentication, you must enable biometric authentication in Connection Server. Biometric authentication is supported in Horizon 6 version 6.2 and later. For more information, see the View Administration document.