To connect to a remote desktop or application, you must provide the name of a server and supply credentials for your user account.

About this task

Before you have end users access their remote desktops and applications, test that you can connect to a remote desktop or application from a client device. You might need to specify a server and supply credentials for your user account.


  • Obtain login credentials, such as an Active Directory user name and password, RSA SecurID user name and passcode, or RADIUS authentication user name and passcode.

  • Obtain the NETBIOS domain name for logging in. For example, you might use mycompany rather than

  • Perform the administrative tasks described in Preparing Connection Server for Horizon Client.

  • If you are outside the corporate network and require a VPN connection to access remote desktops and applications, verify that the client device is set up to use a VPN connection and turn on that connection.

  • Verify that you have the fully qualified domain name (FQDN) of the server that provides access to the remote desktop or application. Underscores (_) are not supported in server names. If the port is not 443, you also need the port number.

  • Configure the certificate checking mode for the SSL certificate presented by the server. See Setting the Certificate Checking Mode in Horizon Client.

  • If you plan to use Windows Hello to authenticate, verify that Windows Hello is set up on the Windows 10 device. For complete requirements, see Windows Hello Authentication Requirements.


  1. If a VPN connection is required, turn on the VPN.
  2. Tap the VMware Horizon Client app.
  3. Connect to a server.



    Connect to a new server

    Tap Add Server, enter the name of a server, and tap Connect.

    Connect to an existing server

    Tap the server icon the home window.

    Connections between Horizon Client and servers always use SSL. The default port for SSL connections is 443. If the server is not configured to use the default port, use the format shown in this example:

  4. If you are prompted for RSA SecurID credentials or RADIUS authentication credentials, enter the user name and passcode and tap Login.

    The passcode might include both a PIN and the generated number on the token.

  5. If you are prompted for a user name and password, supply your Active Directory credentials.
    1. Type the user name and password of a user who is entitled to use at least one desktop or application pool.
    2. Select a domain.
    3. (Optional) If the Enable Windows Hello button is available, tap it to use Windows Hello authentication.

      The Enable Windows Hello button is available only if biometric authentication is enabled on the server and you have not previously authenticated with Windows Hello.

    4. Tap Login.

    If Windows Hello is enabled and you are logging in for the first time, your Active Directory credentials are stored securely on your Windows 10 device for future use.

  6. If you are prompted for Windows Hello authentication, use your fingerprint, face, iris, or PIN to authenticate.

    If you do not want to use Windows Hello authentication, click Cancel to enter a user name and password.

  7. Tap a desktop or application to connect to it.


The remote desktop or application starts.