Before end users can connect to a server and access a remote desktop or published application, a Horizon administrator must configure certain Connection Server settings.

Unified Access Gateway and Security Servers

  • If your Horizon deployment includes a Unified Access Gateway appliance, configure Connection Server to work with Unified Access Gateway. See the Deploying and Configuring Unified Access Gateway document. Unified Access Gateway appliances perform the same role as security servers.
  • If your Horizon deployment includes a security server, verify that you are using the latest maintenance releases of Connection Server 6.2.x and Security Server 6.2.x or later releases. For more information, see the installation document for your Horizon version.

Desktop and Application Pools

  • Verify that a desktop or application pool has been created and that the user account that you plan to use is entitled to access the pool. For more information, see the Setting Up Virtual Desktops in Horizon 7 and Setting Up Published Desktops and Applications in Horizon 7 documents.

User Authentication

  • To use Windows Hello authentication with Horizon Client, you must enable biometric authentication in Connection Server. Biometric authentication is supported in Horizon 6 version 6.2.x and later. For more information, see the Horizon 7 Administration document.
  • To use two-factor authentication, such as RSA SecurID or RADIUS authentication, with Horizon Client, you must enable the two-factor authentication feature for the Connection Server instance. For more information, see the topics about two-factor authentication in the Horizon 7 Administration document.
  • To hide the server URL in Horizon Client, enable the Hide server information in client user interface global setting. This setting is available in Horizon 7 version 7.1 and later. For more information, see the Horizon 7 Administration document.
  • To hide the Domain drop-down menu in Horizon Client, enable the Hide domain list in client user interface global setting. This setting is available in Horizon 7 version 7.1 and later. Beginning with Horizon 7 version 7.8, it is enabled by default. For more information, see the Horizon 7 Administration document.
  • To send the domain list to Horizon Client, enable the Send domain list global setting in Horizon Administrator. This setting is available in Horizon 7 verison 7.8 and later and is disabled by default. Earlier Horizon 7 versions send the domain list. For more information, see the Horizon 7 Administration document.

The following table shows how the Send domain list and Hide domain list in client user interface global settings determine how users can log in to the server.

Send domain list setting Hide domain list in client user interface setting How users log in
Disabled (default) Enabled The Domain drop-down menu is hidden. Users must enter one of the following values in the User name text box.
  • User name (not allowed for multiple domains)
  • domain\username
  • username@domain.com
Disabled (default) Disabled If a default domain is configured on the client, the default domain appears in the Domain drop-down menu. If the client does not know a default domain, *DefaultDomain* appears in the Domain drop-down menu. Users must enter one of the following values in the User name text box.
  • User name (not allowed for multiple domains)
  • domain\username
  • username@domain.com
Enabled Enabled The Domain drop-down menu is hidden. Users must enter one of the following values in the User name text box.
  • User name (not allowed for multiple domains)
  • domain\username
  • username@domain.com
Enabled Disabled Users can enter a user name in the User name text box and then select a domain from the Domain drop-down menu. Alternatively, users can enter one of the following values in the User name text box.
  • domain\username
  • username@domain.com