Administrators must perform specific tasks to enable end users to connect to remote desktops and applications.

Before end users can connect to View Connection Server or a security server and access a remote desktop or application, you must configure certain pool settings and security settings:

  • If you are using a security server, as VMware recommends, verify that you are using the latest maintenance releases of View Connection Server 5.3.x and View Security Server 5.3.x or later releases. See the View Installation document.

  • If you plan to use a secure tunnel connection for client devices and if the secure connection is configured with a DNS host name for View Connection Server or a security server, verify that the client device can resolve this DNS name.

    To enable or disable the secure tunnel, in View Administrator, go to the Edit View Connection Server Settings dialog box and use the check box called Use secure tunnel connection to desktop.

  • Verify that the server certificate is fully verifiable:

    • Verify that the View Connection Server instance or security server has a security certificate that the client can fully verify by using the host name that you enter in Horizon Client.

    • If you plan to use a secure tunnel connection, verify that the tunnel server (View Connection Server instance or security server) has a security certificate that the client can verify. The server name you enter in Horizon Client must match the host name in the External URL setting shown in the Edit View Connection Server Settings dialog box, in View Administrator.

  • Verify that a desktop or application pool has been created and that the user account that you plan to use is entitled to access the pool. For View Connection Server 5.3.x, see the topics about creating desktop pools in the View Administration document. For View Connection Server 6.0 and later, see the topics about creating desktop and application pools in the Setting Up Desktop and Application Pools in View document.

  • To use two-factor authentication with Horizon Client, such as RSA SecurID or RADIUS authentication, you must enable this feature on View Connection Server. For more information, see the topics about two-factor authentication in the View Administration document.

  • Verify that the desktop or application pool is set to use the PCoIP display protocol. For View Connection Server 5.3.x, see the View Administration document. For View Connection Server 6.0 and later, see the Setting Up Desktop and Application Pools in View document.