To connect to a remote desktop or application, you must provide the name of a View server and supply credentials for your user account.

About this task

To use remote applications, you must connect to View Connection Server 6.0 or later.


Before you have end users access their remote desktops, test that you can log in to a remote desktop from a client device.


  • Obtain the credentials that you need to log in, such as Active Directory user name and password, RSA SecurID user name and passcode, or RADIUS authentication user name and passcode.

  • Obtain the NETBIOS domain name for logging in. For example, you would use mycompany rather than

  • Perform the administrative tasks described in Preparing View Connection Server for Horizon Client.

  • If you are outside the corporate network and are not using a security server to access the remote desktop, verify that your client device is set up to use a VPN connection and turn that connection on.


    VMware recommends using a security server rather than a VPN.

    If your company has an internal wireless network to provide routable access to remote desktops that your device can use, you do not have to set up a View security server or VPN connection.

  • Verify that you have the fully qualified domain name (FQDN) of the server that provides access to the remote desktop or application. Note that underscores (_) are not supported in server names. You also need the port number if the port is not 443.

  • Configure the certificate checking mode for the SSL certificate presented by View Connection Server. See Certificate Checking Modes for Horizon Client.

  • If you plan to use a secure tunnel connection, verify that the tunnel server (View Connection Server instance or security server) has a security certificate that the client can verify. The server name you enter in View Client must match the host name in the External URL setting shown in the Edit View Connection Server Settings dialog box, in View Administrator.


  1. Tap the VMware Horizon app icon on the Start screen.
  2. If you are prompted for RSA SecurID credentials or RADIUS authentication credentials, enter the user name and passcode and tap Login.

    The passcode might include both a PIN and the generated number on the token.

  3. If you are prompted a second time for RSA SecurID credentials or RADIUS authentication credentials, enter the next generated number on the token.

    Do not enter your PIN and do not enter the same generated number entered previously. If necessary, wait until a new number is generated.

    If this step is required, it is required only when you mistype the first passcode or when configuration settings in the RSA server change.

  4. If prompted, supply Active Directory credentials.
    1. Type the user name and password of a user who is entitled to use at least one desktop or application pool.
    2. Select a domain.
    3. Tap Login.

    The desktop and application selector screen appears.

  5. (Optional) To mark a remote desktop or application as a favorite, tap and hold (or right-click) the desktop or application icon and tap Mark as Favorite from the app commands at the bottom of the screen.

    A star icon appears in the upper-right corner of the desktop or application name. The next time you log in, you can select Favorites from the drop-down list at the top of the screen to quickly find this application or desktop.

  6. (Optional) To pin a remote desktop to the Start screen, tap and hold (or right-click) the desktop icon and tap Pin to Start from the app commands at the bottom of the screen.

    The next time you want to connect to the remote desktop, you can tap the shortcut on the client system's Start screen instead of tapping the VMware Horizon icon.

  7. Tap a desktop or application to connect to it.

    If you are connecting to a session-based remote desktop, which is hosted on a Microsoft RDS host, and if the desktop is already set to use the Microsoft RDP display protocol, you will not be able to connect immediately. You will be prompted to have the system log you off of the remote operating system so that a connection can be made with the PCoIP display protocol from VMware.


The remote desktop or application starts. Depending on the options you chose, the next time you want to connect to the remote desktop or application, launch Horizon Client and select from a short list of favorites, or, for remote desktops, use a shortcut you pinned to the Start screen.