You might need to reset a remote desktop if the desktop operating system stops responding and restarting the remote desktop does not solve the problem.

Resetting a remote desktop is the same as pressing the Reset button on a physical PC to force the PC to restart. Any files that are open on the remote desktop are closed and are not saved.

Resetting published applications quits all open applications.

You can reset a remote desktop only if a Horizon administrator has enabled the reset feature for the remote desktop and the remote desktop is powered on. You can reset only one remote desktop at a time.

For information about enabling the desktop reset feature, see the Setting Up Virtual Desktops in Horizon or Setting Up Published Desktops and Applications in Horizon document.

Procedure

  1. To reset a remote desktop, use the Reset Desktop command.
    Option Action
    From within the remote desktop Select Options > Reset Desktop from the menu bar.
    From the desktop and application selector window Right-click the remote desktop icon and select Reset Desktop.
  2. To reset published applications, use the Reset button in the desktop and application selector window.
    1. Click the Settings button (gear icon) in the menu bar.
    2. Select Applications in the left pane, click the Reset button in the right pane, and click OK.

Results

When you reset a remote desktop, the operating system in the remote desktop restarts and the client disconnects and logs off from the remote desktop. When you reset published applications, the published applications quit.

What to do next

Wait an appropriate amount of time for system to restart before attempting to reconnect to the remote desktop or published application.