You might need to reset a remote desktop if the desktop operating system stops responding and restarting the remote desktop does not solve the problem.
Resetting a remote desktop is the same as pressing the Reset button on a physical PC to force the PC to restart. Any files that are open on the remote desktop are closed and are not saved.
Resetting published applications quits all open applications.
You can reset a remote desktop only if a Horizon administrator has enabled the reset feature for the remote desktop and the remote desktop is powered on. You can reset only one remote desktop at a time.
For information about enabling the desktop reset feature, see the Setting Up Virtual Desktops in Horizon or Setting Up Published Desktops and Applications in Horizon document.
- To reset a remote desktop, use the Reset Desktop command.
Option Action From within the remote desktop Selectfrom the menu bar. From the desktop and application selector window Right-click the remote desktop icon and select Reset Desktop.
- To reset published applications, use the Reset button in the desktop and application selector window.
- Click the Settings button (gear icon) in the menu bar.
- Select Applications in the left pane, click the Reset button in the right pane, and click OK.
What to do next
Wait an appropriate amount of time for system to restart before attempting to reconnect to the remote desktop or published application.