You might need to reset a desktop or application if the application or desktop operating system stops responding. Resetting a remote desktop shuts down and restarts the desktop. Resetting your remote applications quits the applications. Unsaved data is lost.

About this task

Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC to force the PC to restart. Any files that are open on the remote desktop will be closed without being saved first.

Resetting applications is the equivalent of quitting all remote applications without saving any unsaved data. All open applications are closed, even if the applications come from different RDS server farms.

You can reset a remote desktop only if your administrator has enabled this feature.


  1. To reset a remote desktop, use the Reset Desktop command.



    From within the desktop OS

    Select Options > Reset Desktop from the menu bar.

    From the desktop and application selection window

    Right-click the desktop icon and select Reset Desktop.

  2. To reset your applications, use the Reset button in the desktop and application selection window.
    1. Click the Settings button (gear icon) in the menu bar.
    2. Select Applications in the left pane, click the Reset button in the right pane, and click OK.


For a remote desktop, the operating system in the remote desktop is rebooted. The client disconnects from the desktop. For remote applications, the applications are quit.

What to do next

Wait an appropriate amount of time for system startup before attempting to connect to the remote desktop.