End users can use a Microsoft Lync 2013 client on remote desktops to participate in Unified Communications (UC) VoIP (voice over IP) and video chat calls with Lync certified USB audio and video devices. A dedicated IP phone is no longer required.

This architecture requires the installation of a Microsoft Lync 2013 client on the remote desktop and a Microsoft Lync VDI plug-in on the client endpoint. End users can use the Microsoft Lync 2013 client for presence, instant messaging, Web conferencing, and Microsoft Office functionality.

Whenever a Lync VoIP or video chat call occurs, the Lync VDI plug-in offloads all the media processing from the data center server to the client endpoint, and encodes all media into audio and video codecs that are optimized for Lync. This optimized architecture is highly scalable, results in lower network bandwidth used, and provides point-to-point media delivery with support for high-quality real-time VoIP and video. For more information, see the white paper about Horizon 6 and Microsoft Lync 2013, at http://www.vmware.com/files/pdf/techpaper/vmware-horizon-view-microsoft-lync-install-configure.pdf.

Note:

Recording audio is not yet supported. This integration is supported only with the PCoIP display protocol.

This feature has the following requirements.

Operating system

  • Client operating system: Windows 7 SP1, Windows 8.x, or Windows 10.

  • Virtual machine (agent) operating system depends on the agent version.

    Version

    Guest Operating System

    View Agent 6.2 or later, or Horizon Agent 7.0 or later

    32-bit or 64-bit Windows 7 SP1, Windows 8.x, Windows 10, or 64-bit Windows Server 2008 R2 SP1, Windows Server 2012 R2

    For Microsoft RDS hosts: Windows Server 2008 R2, Windows Server 2012, or Windows Server 2012 R2

    View Agent 6.0 or 6.1

    32-bit or 64-bit Windows 7 SP1, Windows 8.x, or 64-bit Windows Server 2008 R2 SP1, Windows Server 2012 R2

Client system software

  • 32-bit or 64-bit version of Microsoft Lync VDI Plug-in. Install the 32-bit plug-in if you install the 32-bit version of Horizon Client. Install the 64-bit plug-in if you install the 64-bit version of Horizon Client.

    Important:

    If you install the 32-bit Microsoft Lync VDI Plug-in, the 64-bit version of Microsoft Office must not be installed on the client machine. The 32-bit Microsoft Lync VDI Plug-in is not compatible with 64-bit Microsoft Office 2013.

  • Security certificate generated during Microsoft Lync Server 2013 deployment must be imported into the Trusted Root Certificate Authorities directory.

Remote desktop (agent) software

  • View Agent 6.0 or later, or Horizon Agent 7.0 or later

  • Microsoft Lync 2013 Client

  • Security certificate generated during Microsoft Lync Server 2013 deployment must be imported into the Trusted Root Certificate Authorities directory

Required servers

  • A server running Connection Server 6.0 or later

  • A server running Microsoft Lync Server 2013

  • A vSphere infrastructure to host the virtual machines

    The vCenter Server and ESXi hosts must be running vSphere 5.0 or later.

Hardware

  • Hardware that supports each of the required software components previously listed

  • Client endpoint: 1.5 GHz or faster CPU and a minimum of 2 GB of RAM for the Microsoft Lync 2013 Plug-in

Note:

For troubleshooting information, see VMware KB 2063769 and VMware KB 2053732.