If your company participates in the customer experience improvement program, VMware collects data from certain Horizon Client fields. Fields that contain sensitive information are anonymous.

VMware collects data on client systems to prioritize hardware and software compatibility. If your company's administrator has opted to participate in the customer experience improvement program, VMware collects anonymous data about your deployment to respond better to customer requirements. VMware does not collect data that identifies your organization. Horizon Client information is sent first to the Connection Server instance and then to VMware, with data from Connection Server, desktop pools, and remote desktops.

Although the information is encrypted while in transit to the Connection Server instance, the information on the client system is logged unencrypted in a user-specific directory. The logs do not contain any personally identifiable information.

The administrator who installs Connection Server can select whether to participate in the VMware customer experience improvement program while running the Connection Server installation wizard, or an administrator can set an option in Horizon Administrator after the installation.

Table 1. Data Collected from Horizon Clients for the Customer Experience Improvement Program

Description

Is This Field Made Anonymous?

Example Value

Company that produced the Horizon Client application

No

VMware

Product name

No

VMware Horizon Client

Client product version

No

(The format is x.x.x-yyyyyy, where x.x.x is the client version number and yyyyyy is the build number.)

Client binary architecture

No

Examples include the following:

  • i386

  • x86_64

  • arm

Client build name

No

Examples include the following:

  • VMware-Horizon-Client-Win32-Windows

  • VMware-Horizon-Client-Linux

  • VMware-Horizon-Client-iOS

  • VMware-Horizon-Client-Mac

  • VMware-Horizon-Client-Android

  • VMware-Horizon-Client-WinStore

Host operating system

No

Examples include the following:

  • Windows 8.1

  • Windows 7, 64-bit Service Pack 1 (Build 7601 )

  • iPhone OS 5.1.1 (9B206)

  • Ubuntu 12.04.4 LTS

  • Mac OS X 10.8.5 (12F45)

Host operating system kernel

No

Examples include the following:

  • Windows 6.1.7601 SP1

  • Darwin Kernel Version 11.0.0: Sun Apr 8 21:52:26 PDT 2012; root:xnu-1878.11.10~1/RELEASE_ARM_S5L8945X

  • Darwin 11.4.2

  • Linux 2.6.32-44-generic #98-Ubuntu SMP Mon Sep 24 17:27:10 UTC 2012

  • unknown (for Windows Store)

Host operating system architecture

No

Examples include the following:

  • x86_64

  • i386

  • armv71

  • ARM

Host system model

No

Examples include the following:

  • Dell Inc. OptiPlex 960

  • iPad3,3

  • MacBookPro8,2

  • Dell Inc. Precision WorkStation T3400 (A04 03/21/2008)

Host system CPU

No

Examples include the following:

  • Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GH

  • Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GH

  • unknown (for iPad)

Number of cores in the host system's processor

No

For example: 4

MB of memory on the host system

No

Examples include the following:

  • 4096

  • unknown (for Windows Store)

Number of USB devices connected

No

2 (USB device redirection is supported only for Linux, Windows, and Mac clients.)

Maximum concurrent USB device connections

No

2

USB device vendor ID

No

Examples include the following:

  • Kingston

  • NEC

  • Nokia

  • Wacom

USB device product ID

No

Examples include the following:

  • DataTraveler

  • Gamepad

  • Storage Drive

  • Wireless Mouse

USB device family

No

Examples include the following:

  • Security

  • Human Interface Device

  • Imaging

USB device usage count

No

(Number of times the device was shared)