You might need to reset a remote desktop if the desktop operating system stops responding and restarting the remote desktop does not solve the problem. Resetting remote applications quits all open applications.

Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC to force the PC to restart. Any files that are open on the remote desktop are closed and are not saved.

Resetting remote applications is the equivalent of quitting the applications without saving any unsaved data. All open remote applications are closed, even applications that come from different RDS server farms.

You can reset a remote desktop only if a Horizon administrator has enabled the desktop reset feature for the desktop.


  1. To reset a remote desktop, use the Reset Desktop command.
    Option Action
    From within the desktop OS Select Options > Reset Desktop from the menu bar.
    From the desktop and application selection window Right-click the desktop icon and select Reset Desktop.
  2. To reset remote applications, use the Reset button in the desktop and application selection window.
    1. Click the Settings button (gear icon) in the menu bar.
    2. Select Applications in the left pane, click the Reset button in the right pane, and click OK.


When you reset a remote desktop, the operating system in the remote desktop reboots and Horizon Client disconnects and logs off from the desktop. When you reset remote applications, the applications quit.

What to do next

Wait an appropriate amount of time for system startup before attempting to reconnect to the remote desktop or application.