You might need to reset a remote desktop if the desktop operating system stops responding and restarting the remote desktop does not solve the problem. Resetting published applications quits all open applications.

Resetting a remote desktop is the same as pressing the Reset button on a physical PC to force the PC to restart. Any files that are open on the remote desktop are closed and are not saved.

Resetting published applications quits the applications without saving any unsaved data. All open published applications are closed, even applications that come from different RDS server farms.

You can reset a remote desktop only if a Horizon administrator has enabled the reset feature for the remote desktop.

For information about enabling the desktop reset feature, see the Setting Up Virtual Desktops in Horizon 7 or Setting Up Published Desktops and Applications in Horizon 7 document.


  1. To reset a remote desktop, use the Reset Desktop command.



    From within the remote desktop

    Select Options > Reset Desktop from the menu bar.

    From the desktop and application selector window

    Right-click the remote desktop icon and select Reset Desktop.

  2. To reset published applications, use the Reset button in the desktop and application selector window.
    1. Click the Settings button (gear icon) in the menu bar.
    2. Select Applications in the left pane, click the Reset button in the right pane, and click OK.


When you reset a remote desktop, the operating system in the remote desktop restarts and Horizon Client disconnects and logs off from the remote desktop. When you reset published applications, the published applications quit.

What to do next

Wait an appropriate amount of time for system to restart before attempting to reconnect to the remote desktop or published application.