Administrators must perform specific tasks to enable end users to connect to remote desktops and applications.
Before end users can connect to Connection Server or a security server and access a remote desktop or application, you must configure certain pool settings and security settings:
If you plan to use Access Point, which is available with Horizon 6 version 6.2 or later, configure Connection Server to work with Access Point. See Deploying and Configuring Access Point. Access Point appliances fulfill the same role that was previously played by only security servers.
If you are using a security server, verify that you are using the latest maintenance releases of Connection Server 5.3.x and Security Server 5.3.x or later releases. See the View Installation document.
If you plan to use a secure tunnel connection for client devices and if the secure connection is configured with a DNS host name for Connection Server or a security server, verify that the client device can resolve this DNS name.
To enable or disable the secure tunnel, in View Administrator, go to the Edit View Connection Server Settings dialog box and use the check box called Use secure tunnel connection to desktop.
Verify that a desktop or application pool has been created and that the user account that you plan to use is entitled to access the pool. For Connection Server 5.3.x, see the topics about creating desktop pools in the View Administration document. For Connection Server 6.0 and later, see the topics about creating desktop and application pools in the Setting Up Desktop and Application Pools in View document.
To use two-factor authentication with Horizon Client, such as RSA SecurID or RADIUS authentication, you must enable this feature on Connection Server. For more information, see the topics about two-factor authentication in the View Administration document.
To use Touch ID authentication with Horizon Client 3.5 and later, you must enable biometric authentication in Connection Server. Biometric authentication is supported in Horizon 6 version 6.2 and later. For more information, see "Configure Biometric Authentication" in the View Administration document.
To allow end users to save their passwords with Horizon Client, so that users do not always need to supply credentials when connecting to a remote desktop or application, configure the policy for this feature on Connection Server.
Users can save their passwords if the policy is configured to allow it and if Horizon Client can fully verify the server certificate that Connection Server presents. For instructions about configuring this policy, see the topic called "Allow Users to Save Credentials" in the chapter called "Setting Up User Authentication," in the View Administration document.
Verify that the desktop or application pool is set to use the VMware Blast display protocol or the PCoIP display protocol. For Connection Server 5.3.x, see the View Administration document. For Connection Server 6.0 and later, see the Setting Up Desktop and Application Pools in View document.