You might need to reset a remote desktop if the desktop operating system stops responding and restarting the remote desktop does not solve the problem. Resetting remote applications quits all open applications.
Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC to force the PC to restart. Any files that are open on the remote desktop are closed and are not saved.
Resetting remote applications is the equivalent of quitting the applications without saving any unsaved data. All open remote applications are closed, even applications that come from different RDS server farms.
You can reset a remote desktop only if a Horizon administrator has enabled the desktop reset feature for the desktop.
For information about enabling the desktop reset feature, see the Setting Up Virtual Desktops in Horizon 7 or Setting Up Published Desktops and Applications in Horizon 7 document.
Prerequisites
- Obtain credentials to log in, such as an Active Directory user name and password, RSA SecurID user name and passcode, or RADIUS authentication user name and passcode.
- If you have not logged in at least once, become familiar with the procedure Connect to a Remote Desktop or Application.
Procedure
Results
What to do next
Wait an appropriate amount of time for system startup before attempting to reconnect to the remote desktop or application.