You might need to reset a remote desktop if the desktop operating system stops responding and restarting the remote desktop does not solve the problem. Resetting remote applications quits all open applications.

Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC to force the PC to restart. Any files that are open on the remote desktop are closed and are not saved.

Resetting remote applications is the equivalent of quitting the applications without saving any unsaved data. All open remote applications are closed, even applications that come from different RDS server farms.

You can reset a remote desktop only if a Horizon administrator has enabled the desktop reset feature for the desktop.

For information about enabling the desktop reset feature, see the Setting Up Virtual Desktops in Horizon 7 or Setting Up Published Desktops and Applications in Horizon 7 document.

Prerequisites

  • Obtain credentials to log in, such as an Active Directory user name and password, RSA SecurID user name and passcode, or RADIUS authentication user name and passcode.
  • If you have not logged in at least once, become familiar with the procedure Connect to a Remote Desktop or Application.

Procedure

  1. Tap Servers (cloud icon) at the bottom of the screen and tap the server icon to connect to the server.
  2. If prompted, supply your RSA user name and passcode, your Active Directory user name and password, or both.
  3. Touch and hold the desktop or application name until the context menu appears.
  4. Tap Reset in the context menu.
    Reset is available only if the status of the desktop or application is such that the action can be taken.

Results

When you reset a remote desktop, the operating system in the remote desktop reboots and Horizon Client disconnects and logs off from the desktop. When you reset remote applications, the applications quit.

What to do next

Wait an appropriate amount of time for system startup before attempting to reconnect to the remote desktop or application.