You can use the Horizon Universal Console to generate, download, and delete logs for specific VMs.

Before proceeding, review the background information about agent logs. See Collecting Agent Logs.

Administrators typically use this feature after filing a technical support request (SR), and in the course of responding to that SR, the assigned support team determines that diagnostic log bundles from specific VMs are required to diagnose the issue. Existing log entries are replaced with newly generated logs. You can download the existing logs if they might be needed for future reference or delete logs that are no longer needed. The term DCT bundle (Data Collection Tool bundle) is often used by the VMware support team in reference to this type of log bundle.

The following security related characteristics apply to agent logs that you collect.

  • You have full control to view and delete logs generated in the Horizon Universal Console.
  • Horizon Agent logs are automatically deleted after 15 days.
  • The URL for downloading the agent logs is live for a limited time, which is specified by the log expiry date.
  • VMware Operations cannot generate, view, or delete your agent logs if you are opted out of this feature. However, for better serviceability remain opted in.

Prerequisites

  • Verify that the Horizon Edge Gateway instance, Unified Access Gateway instance, and pools are in a ready state.
  • Verify the agents on the VMs are available.
  • This article only applies to Microsoft Azure Edges.

Procedure

  1. Select Monitor > Agent Logs.
  2. Click Add.
  3. Select a pool for which to generate a log and click Next. You can select from single-session or multi-session pools. Only VMs in ready state are available.
  4. Select all of the VMs for which you want to create logs and click Generate.
    You can select from one to all of the listed VMs that show a green checkmark in the Task Status column. The task status spins during the log-creation process. The process can take several minutes.
  5. Click Download log for each log you want to download.
    The logs are downloaded using your browser.

What to do next

If you want to delete log entries at any time, select a log entry that you want to delete, click Delete, and click Delete again.
Note: You can select multiple logs to delete if they use the same pool.