This documentation page describes the steps for using Horizon Client to launch a virtual desktop provided by your Horizon Cloud Service - next-gen environment.

These steps include how to install a native Horizon Client, for the use case where you might not already have one installed on your local client system.


Before end users can launch their assigned desktops, verify that your environment has at least one of the following items to provide the desktops.

  • Successfully published VDI images for a single-session pool.
  • Successfully published images for a multi-session pool.

Also verify that your end users are using Horizon Client versions that are supported for a Horizon Cloud Service - next-gen environment. Refer to the client section of the page Requirements Checklist for a Microsoft Azure Edge.


  1. To reach your assigned desktop, launch the Horizon portal at
    The following screenshot illustrates the portal that displays when you point your browser to that URL.
    Screenshot of the Horizon portal.
  2. If your native system does not already have a Horizon Client installed, you can select Install Horizon Native Client option to automatically be taken to VMware Customer Connect site to download the native client for your operating system.
    When you click Install Horizon Native Client, the browser opens the VMware Customer Connect page for Download VMware Horizon Clients. Follow the on-screen guidance to download the installer for the native client that matches your system, and install the native client.
  3. When installed, launch the Horizon Client.
    The client displays all of the Horizon sites that are currently configured in this Horizon Client.
  4. In the displayed set of configured sites, locate the one labeled and double-click it to connect to the site.
    Note: If this is a first-time client installation, or the first time that you are launching a desktop or application from a Horizon Cloud - next-gen environment, the client will not yet have a site configured for

    In this case, you must add the site named using the client's Add Server button.

    1. If you don't see an icon labeled, click Add Server to add it.
      The client displays a field to enter

      The following screenshot demonstrates the sequence of steps using the Horizon Client for Windows v2303. If you are using another native client or version, the UI might differ from this screenshot. The basic sequence is the same to add the site name (server name) and connect to get an icon for that site in your client.

      Screenshot of the Add Server button and the field in the Name of the Connection Server window, with green arrows pointing at the button and window.

      Then click Connect to complete adding the site to the Horizon Client.

  5. When your client displays the icon for, double click its icon to connect to the site.

    The UI that displays depends on which native client you are using. For example, the Horizon Client for Windows displays a Sign in dialog, while for the Horizon Client for Chrome, there is no Sign in dialog.

    The following screenshot illustrates this step using the Horizon Client for Windowsv2303 specifically.

    Screenshot of the Horizon Client for Windows Sign in UI.
  6. Proceed to sign in by following the on-screen prompts, as provided in your client.
    If the client you are using provides the Sign in privately if you are using a shared device option, you can use that option to prevent the client from caching information on your device.
    Note: Because Horizon Client for Chrome always signs in privately, that client does not provide the option Sign in privately if you are using a shared device. After you click the server icon in Horizon Client for Chrome, the client displays the Sign in with SSO UI in your browser.
    After you follow the on-screen prompts to sign in, the system displays the Sign in with SSO UI in your browser.

    The following screenshot illustrates the Sign in with SSO UI.

    Screenshot of the Single Sign On (or SSO) screen

  7. In Sign in with SSO, enter the name for the company domain that is associated with this Horizon Cloud Service - next-gen environment and click Continue.
    In the Horizon Universal Console, administrators can see the name that is configured in the identity provider configuration. Refer to the pages in Identity and Access Management in a Horizon Cloud Service - next-gen Environment.
    After you click Continue, follow the on-screen prompts. The system takes you to the login UI for your identity provider. Log in with your assigned credentials for that identity provider.

    After completing the identity provider login, the Horizon entitlement screen is displayed in your client, and lists your assigned desktops and applications.

  8. Click the desktop icon to launch your desktop.