You can edit general settings and upload certificates from the General Settings page.


  1. Select Settings > General Settings.
  2. Click Edit.
  3. Make changes for these settings.
    Option Description
    Networks The Networks list shows a list of your currently used network(s). This list is not editable. Contact your service provider to edit or add network(s).
    Default Domain Default domain that you are editing.
    Session Timeout
    • Client Heartbeat Interval - Controls the interval between Horizon Client heartbeats and connected state. These heartbeats report to the broker the amount of idle time that has passed. Idle time occurs when no interaction occurs with the end point device, as opposed to idle time in the desktop session. In large desktop deployments, setting the activity heartbeats at longer intervals might reduce network traffic and increase performance.
    • Client Idle User - Maximum time that a user can be idle while connected to the tenant. When this maximum is reached, the user is disconnected from all active Horizon Client Desktop sessions. The user must re-authenticate to re-access the Horizon Client.
      Note: Set the Client Idle User timeout to be at least double the Client Heartbeat Interval to avoid unexpected disconnects from desktops.
    • Client Broker Session - Maximum time that a Horizon Client instance can be connected to the tenant before its authentication expires. The timeout count starts each time you authenticate. When this timeout occurs, you can continue to work. If you perform an action that causes communication to the broker, such as changing settings, the system requires you to re-authenticate and log back in to the desktop.
      Note: The Client Broker Session timeout must be at least equal to the sum of the Client Heartbeat Interval and the Client Idle User timeout.
    • User Portal Timeout - How long you can be on the User Portal when you try to broker a connection before you need to log in again.
    User Portal Configuration This feature is deprecated.
    Enable User Session Information - This feature allows user and domain data to be used by the Cloud Monitoring Service (CMS) for reports on the Reports page. If it is disabled, the following are not provided: 
    • The Unique User Summary feature of the Utilization report
    • The Session History report
    HTML Access Cleanup credentials when tab is closed - Controls whether to delete credentials of the broker session when a HTML Access portal connection tab is closed.
    Notifications Enter email addresses, separated by a comma, for the users you want to receive notifications for system issues such as AD connectivity and authentication failure.
    Note: Site24x7 integration must be completed for this feature to be functional.
    RDSH Farm Defines policy parameters for RDSH farms.
    • Session Lifetime Reminder Message - This message reminds users that they will be logged off after a specified grace period.

      Default message is "Dear user, your session has reached the maximum lifetime, you will be logged off in {0} minutes". The value specified in the Grace Period field replaces {0} in the message seen by the user.

    • Grace Period - Interval of time after which user is logged off following Session Lifetime Reminder Message.
    Contact Info Contact information for administrator and technical support.
  4. Click Save.