Use the Reports page to access various reports related to end users' desktop and application sessions.

Important: The Desktop Health, Utilization, Sessions, and VDI Applications Usage reports do not reflect user-related data until an hour has passed from the time you enabled monitoring user session information.

Select Monitor > Reports to open the Reports page, where you can view detailed information for the following categories. You can also manually refresh this page, filter your search, and export data to a Microsoft Excel worksheet.

Note: If you have disabled monitoring user session information for utilization, trending, and historical analysis, the reports associated with that type of data are disabled and not visible on the Reports page. When the Cloud Monitoring Service is disabled, the system collects such user session information for a limited period of time and hashes the user name to enable real time administration while disabling historical and aggregated viewing of that user information. As a result, the reports that would display historical and aggregated viewing of that data, such as the Sessions report, are not available.

The vRealize Operations Desktop Agent option is installed by default. If you do not install this option, activity-related data from user sessions in the desktop instance or farm RDSH instances based on this image is not reported. As a result, data from end-user activity and other types of desktop activity will not be displayed in reports in the Administration Console. Also, for the RDP protocol, the vRealize Operations Desktop Agent provides only a subset of metrics that it provides for other protocols.

Report Type Details
User Mapping View details and sort by various categories, such as User name, Domain, Desktop Name, Desktop Model, Farm, and Mapping Type (User or Group).
Note: This report is populated only for users that have at least one direct assignment to a desktop. In the Administration Console, you can select individual users or user groups when making a desktop assignment. If a user has at least one assignment done as an individual user and zero or more assignments done as being part of the assigned group, this report reports all of that user's desktop assignments.

However, if all the user's desktop assignments are done using groups, that user's assignments are not reported in this report.

If the user is mapped to a desktop as an individual user, the Group Name column is blank. If the user is mapped to a desktop from being a member of a group that is entitled to the desktop assignment, the Group Name column displays the entitled group's name.

Desktop Mapping View details and sort by various categories, such as Desktop Name, Model, Assignment Name, Type, Farm, Active User, Mapped Users, and Mapped User Groups.
Note: In this report, the Mapped Users column is populated only for dedicated VDI desktop assignments, because for such assignments, each user gets mapped to a specific VDI desktop and returns to that same desktop at each login. That mapped user is the user assigned to that desktop. However, for floating VDI desktop assignments and session desktop assignments that are served by farms, users do not get mapped to specific desktop VMs. As a result, there is not data in the Mapped Users column for those desktop assignment types.
Desktop Health

View list of desktops, which you can filter by assignment or error status. Click a desktop to view its real-time desktop health report.

  • For RDS desktops, the report includes CPU use %, memory use %, disk IOPS, and active/disconnected sessions.
  • For VDI desktops, the report includes CPU use %, memory use %, disk IOPS, duration, bandwidth, and latency.
  • For all desktops, a Desktop Health alert displays when one or more of the following parameters is at or above a set threshold value: CPU use %, memory use %, and disk latency.
    • Threshold values are 90% for CPU, 80% for memory use, and 100 ms for disk latency.
    • These parameters are checked every minute, and the alert is triggered when the measurement is at or above the threshold value for 10 consecutive minutes.
Note: This report's data is updated every minute by the data from the backend reporting system.
Utilization View consumption trends for deployed capacity over a pre-defined time window in both graphical and tabular formats.
Note:
  • The Unique User Summary feature of this report is not provided when the Session Data setting is disabled.
  • This report is not provided when the Cloud Monitoring Service setting is disabled.

Both of these settings are located in Settings > General Settings > Monitoring. See Edit General Settings for more information.

The backend reporting system sends the data for this report at a specific UTC time:

  • For the selected periods Last 24 hours or Last 1 week, the data is updated hourly. The update starts at 5 minutes past the hour UTC and takes about 15 minutes to finish.
  • For the other time periods, the data is updated daily. The update starts at 2am UTC and takes about 15 minutes to finish.
URL Configurations View information for currently configured URL redirects. For more information, see Create a URL Redirection Customization and Assign it to Users.
Agent Versions View current versions of agents and VMware Tools for each VM. Select a pod in the Pod drop-down at the top left of the page to show information for that pod. You can also sort data on all columns, including Assignment Name.
Logs Lists logs that have been generated for VMs.
Sessions View session information for user sessions including User Name, Pod, Pod Type, Session Type (Desktop or Application), Last Login Time, Client IP, Client Type, Desktop Name, Pool/Farm Name, Protocol Type, Total Session Duration (including idle and disconnected time), and Session Idle Duration, across all your pools over a pre-defined time period.

The reporting system sends the data for this report daily at a specific UTC time. The update starts at 2:10am UTC and takes about 15 minutes to finish. Due to that update timing, data for sessions that take place after the 2am UTC time point are not reflected in this report until the next day.

Note:
  • The User Name column does not appear in this report when the Session Data setting is disabled.
  • This report is not provided when the Cloud Monitoring Service setting is disabled.

Both of these settings are located in Settings > General Settings > Monitoring. See Edit General Settings for more information.

VDI Applications Usage

View a list of applications that end users have used in VDI desktops and each application's total usage duration. Can be filtered by time period. This data can help you see which are the most used applications in a particular VDI desktop assignment.

The reporting system sends the data for this report at a specific UTC time:

  • For the selected period Last 24 hours, the data is updated hourly. The update starts at 20 minutes past the hour UTC and takes about 15 minutes to finish.
  • For the other time periods, the data is updated daily. The update starts at 2:30am UTC and takes about 15 minutes to finish.
Note: This report is not provided when the Cloud Monitoring Service setting is disabled in Settings > General Settings > > Monitoring.
User Usage Report View a record of desktop and applications usage by the user over the pod for a pre-defined time period. This report helps you identify the number of sessions that the user has launched and their total active usage time.
Note: This report is not provided when either the Cloud Monitoring Service setting or the Session Data setting is disabled in Settings > General Settings > Monitoring.