Email Feedback Option Does Not Work

When you click the email link in the Share your Feedback window, nothing happens or a browser error message appears.

Problem

In the Share your Feedback window, you have the option of clicking the email link to send an email with your feedback:

Depending on your settings for your local system's browser or mail application, when you click the console's Feedback icon , you might see one of the following:

• Nothing happens.
• A browser error message appears.

Cause

The design for this menu choice is to run the new mail action of your local system's default mail application, using mailto:[e-mail]. This error occurs when the browser cannot perform the mailto action, such as under these conditions:

• Your browser is set up to block pop-up windows.
• Your browser's applications list is not configured with a default action for the mailto content type or the mailto content type is configured with the action Always ask.
• Your local system does not have a default local mail application configured

Solution

1. If your browser blocks pop-up windows, add the console's URL to the exception list.
2. Configure your browser's mailto content type's action with a mail application, so that the email link can successfully open a new email form.
3. If you do not want to change your browser settings, you can submit feedback by manually sending an email to [e-mail].