Use the Horizon Cloud Administration Console's user card feature as a dashboard to work with a specific user's assigned resources, such as that user's assignments.

You use the Administration Console's search feature to display the card for a specific user. See Using the Console's Search Feature for how to search for a user. When you click on a user in the search results, that user's card is displayed.



User card for sample user


Use the tabs at the top of the user card to work with those items in your environment that are related to that user.

User Card Tabs

Description

Assignments

Lists the user's assignments.

Note:

URL redirection customization assignments are not listed in the user card.

Note:

When a user is entitled to a dedicated VDI desktop assignment, but has not yet launched the desktop for the first time, that assignment appears on the Assignments tab. However, after the user's first launch of the desktop, the system removes it from the Assignments tab's list and displays it on the Desktops tab.

Sessions

Lists current and historical user sessions.

  • By default, only current sessions are shown.

  • Use the drop-down on the left to show historical data for up to seven days.

Note:

Since by default current sessions are shown, the Sessions tab will show a value of 0 at the top when there is no current session. When you adjust the display to show historical data, this number is updated to the number of sessions in the selected period.

Click on a session to open its dashboard. From a session's dashboard, you can monitor the user session for troubleshooting. See Working with the Session Dashboard.

Desktops

Lists the user's:

  • Active sessions to VDI floating desktops

  • Active sessions to RDSH session desktops

  • VDI dedicated desktops that have been assigned to this user, even when the user does not have an active session to that desktop.

Note:

The system assigns a VDI dedicated desktop to a user in one of two ways:

  • You explicitly assign that specific dedicated desktop to this particular user, using the Assign action in the VDi dedicated desktop assignment's page

  • The user claims the desktop from the set that is defined by the VDI dedicated desktop assignment to which that user is entitled. You can entitle a user to a VDI dedicated desktop assignment without explicitly assigning a specific dedicated desktop to that user. You entitle users using the assignment's Users/Groups area. Then when an entitled user launches a desktop from the set of desktops in that assignment for the first time, that user has claimed that VDI dedicated desktop, and the system permanently assigns that VDI dedicated desktop to that user.

On this tab, you can use the standard virtual machine (VM) action buttons to perform actions on the desktops' underlying virtual machines.

Applications

Lists the user's entitled remote applications.

Activity

Displays the user's activity for selected time periods.

Working with the Session Dashboard

When you click on one of the active sessions listed on the user card's Sessions tab, the dashboard for that session is displayed. This dashboard has three tabs: Details, Processes, and Applications. The Details tab provides data about various session-related details that can be used to monitor the end user's session for troubleshooting purposes, such as CPU usage, memory usage, network latency, disk performance, and so on. Scroll through the dashboard and use the Less and More links to change how many details are displayed on the screen.

The following screenshot shows an example of the types of data and actions that are available in the session dashboard.

Screenshot that shows an example of the session dashboard.

The Details tab provides actions that super administrators and help desk administrators can take to troubleshoot issues in the session.

When there is a connected session, a drop-down appears on the right that you can use to select whether real-time or historical data is displayed in the User Experience Metrics section.

Available options vary based on the type of assignment and the permissions of the administrator.

Action

Description

Send Message

Send a message to the logged-in user. When sent, the message appears on the user's screen.

Remote Assistance

Initiate a remote assistance session.

Restart

Restart the VM.

Disconnect

Disconnect the session.

Logoff

Log the user off the session.

Reset

Reset the VM.

The Processes tab lists the processes that are running in the session and provides an End Process button to end a troublesome process.

The Applications tab gives a list of the applications that the end user is currently running in the session.