You can edit general settings and upload certificates from the General Settings page.


  1. Select Settings > General Settings.
  2. Click Edit.
  3. Make changes for these settings.




    The Networks list shows a list of your currently used network(s). This list is not editable. Contact your service provider to edit or add network(s).

    Default Domain

    Default domain that you are editing.

    Session Timeout

    • Client Heartbeat Interval - Controls the interval between Horizon Client heartbeats and connected state. These heartbeats report to the broker the amount of idle time that has passed. Idle time occurs when no interaction occurs with the end point device, as opposed to idle time in the desktop session. In large desktop deployments, setting the activity heartbeats at longer intervals might reduce network traffic and increase performance.

    • Client Idle User - Maximum time that a user can be idle while connected to the tenant. When this maximum is reached, the user is disconnected from all active Horizon Client Desktop sessions. The user must re-authenticate to re-access the Horizon Client.


      Set the Client Idle User timeout to be at least double the Client Heartbeat Interval to avoid unexpected disconnects from desktops.

    • Client Broker Session - Maximum time that a Horizon Client instance can be connected to the tenant before its authentication expires. The timeout count starts each time you authenticate. When this timeout occurs, you can continue to work. If you perform an action that causes communication to the broker, such as changing settings, the system requires you to re-authenticate and log back in to the desktop.


      The Client Broker Session timeout must be at least equal to the sum of the Client Heartbeat Interval and the Client Idle User timeout.

    • User Portal Timeout - How long you can be on the User Portal when you try to broker a connection before you need to log in again.

    • Admin Portal Timeout - How much idle time can pass in the Administration Console before the session times out.

    User Portal Configuration

    This feature is deprecated.

    HTML Access

    Cleanup credentials when tab is closed - Controls whether to delete credentials of the broker session when a HTML Access portal connection tab is closed.


    Enter email addresses, separated by a comma, for the users you want to receive notifications for system issues such as AD connectivity and authentication failure.


    Site24x7 integration must be completed for this feature to be functional.

    RDSH Farm

    Defines policy parameters for RDSH farms.

    • Session Lifetime Reminder Message - This message reminds users that they will be logged off after a specified grace period.

      Default message is "Dear user, your session has reached the maximum lifetime, you will be logged off in {0} minutes". The value specified in the Grace Period field replaces {0} in the message seen by the user.

    • Grace Period - Interval of time after which user is logged off following Session Lifetime Reminder Message.

    Pool/Farm Options

    Enable Client Retry - This option governs what happens if the end user uses Horizon Client to try to connect to a desktop or remote application when the underlying virtual machine is powered off in the cloud. As a result of an assignment's or RDSH farm's power management settings, there might not be enough powered-on virtual machine capacity to serve the client's request. When the connection is initiated, Horizon Cloud starts powering on the underlying virtual machine needed to fulfill the request. However, while the underlying virtual machine is powering on, the Horizon Cloud agent in the virtual machine has not yet started up and cannot respond to the Horizon Client connection request. Because it can take some time between when the client initiates the connection and the agent is running, you can use this option to have the client automatically retry the connection and inform the end user of the estimated time. For this scenario, when the Enable Client Retry toggle is set to Yes, the client presents a message to the end user that describes the estimated waiting time.

    1. Horizon Cloud starts powering on the underlying virtual machine in the cloud that will serve the end user's client request.

    2. Horizon Cloud notifies Horizon Client to retry the connection when the agent in the virtual machine is up and running.

    3. The client prompts the user with a message that describes the wait time estimated before the client will retry the connection.


    Enable User Session Information - This feature allows user and domain data to be used by the Cloud Monitoring Service (CMS) for reports on the Reports page. If it is disabled, the following are not provided: 

    • The Unique User Summary feature of the Utilization report

    • The Session History report


    The agents on the virtual machines (RDSH and VDI) need outbound Internet access so they can send the data to Horizon Cloud.

    Contact Info

    Contact information for administrator and technical support.

  4. Click Save.