You can register a new tenant in the Service Center user interface.


  1. Click on the register a tenant link.

  2. On the General Info tab, enter information as described below.

    • Enter the tenant name, administrator name, and database password.

    • Super Tenant - Select the check box to enable Super Tenant capabilities for the Tenant. Please make sure that you have prepared the required infrastructure for the Super Tenant beforehand. For more information, see the Super Tenant section in the Service Provider Manual.

    • Sync Gold Patterns - Select the check box to enable image sync for the Tenant. If you have multiple Desktop Managers registered to a Tenant within the same Data Center, this feature allows you to:

      • Duplicate images across Desktop Managers without having to manually clone and import the images.

      • Sync changes to images across Desktop Managers without having to make the changes on all copies.


        When Sync Gold Patterns is enabled, the cloned images on additional Desktop Managers are not counted against template quota. If you then disable Sync Gold Patterns, those cloned images begin being counted against template quota, which may require you to increase the quota in order to avoid exceeding it.

    • The URLs are optional:

      • The CRM system URL field allows the service provider to record the location of the CRM system for this tenant: this does not appear as a link anywhere.

      • The technical support URL shows up as the Support link on the Enterprise Center.

      • The style sheet URL allows you to customize the look of the tenant's Enterprise Center. See Add an External Style Sheet for more information.

      • The license file URL should be a URL that points to a valid PDF file.

      • The business support URL (if provided) will show up as the Business link on the Enterprise Center.

  3. Click Networks on the left of the page to display the Networks tab.

  4. On the Networks tab, enter the Network ID, Network ID Type, Network Label, Gateway, DNS Server, and Subnet Mask of the Data Center. You must enter this information in order to be able to add appliances and desktops.

  5. Click Custom Fields on the left of the page to display the Custom Fields tab.

  6. (Optional) Enter free-form information for custom field(s). This information becomes part of the tenant details.

  7. Click Save and Create Appliances.

    The new tenant appears in the tenants tab, along with a unique organization ID the system assigns to it.

  8. Enter Name and IP Address for Primary and Secondary Appliances, and click Create Appliances.


    Tenant deployment may take some time after you have clicked Create Appliances, and you need to wait for the deployment to finish before you can assign one or more networks on the Desktop Managers Networks tab as described in the steps above.

  9. After the appliance has been fully deployed, select service grid > resources and select Desktop Managers on the left of the page.

  10. Select the desktop manager and click the Networks tab


    This is a different tab than the Networks tab mentioned in Step 3).

  11. Assign one or more networks to the tenant in order to complete the tenant registration process.