You can edit general tenant settings on the General tab.

The only required fields are the Tenant Name and Administrator Name. Enter this information and any of the non-required field data you want to maintain.

Super Tenant

Select the check box to enable Super Tenant capabilities for the Tenant. Please make sure that you have prepared the required infrastructure for the Super Tenant beforehand. For more information, see the Super Tenant section in the Service Provider Manual.

Sync Gold Patterns

Select the check box to enable image sync for the Tenant. If you have multiple Desktop Managers registered to a Tenant within the same Data Center, this feature allows you to:

  • Duplicate images across Desktop Managers without having to manually clone and import the images.

  • Sync changes to images across Desktop Managers without having to make the changes on all copies.

AV Manager Console

Check to enable App Volumes Manager console, which allows you to configure domains, vCenters, and other items for App Volumes. It also has features that can assist in troubleshooting App Volumes issues.

  • vCenter is managed by the service provider separate from the tenant, App Volumes Manager console is disabled by default.

  • When enabled, App Volumes Manager is accessible only by the Tenant administrator at the following URL:


User Writable Volumes

Check box to enable User Writable Volumes. User Writable Volumes can be enabled only for tenants that have App Volumes enabled and are running version 17.1.0 or higher.

  • Before enabling User Writable Volumes, you must Specify the valid Writable RegEx datastores on the Datastores tab for the desktop manager (service grid > Resources > Desktop Managers).

  • Once User Writable Volumes has been enabled for a tenant, it cannot be disabled.

Local Admin Access

Click Show Info button to display credentials for local admin. Click Reset Password button to reset password.

Max Concurrent Refresh (last field displayed)

Maximum number of VMs that can be refreshed concurrently per pool by the tenant admin. This setting only affects RDS server pools and dynamic non-persistent pools. Recommendation is 5 or less, depending on infrastructure performance.

Delete Tenant button

Permanently deletes a disabled tenant. All data, including billing information, is permanently removed from the database. Do not delete a tenant until after the current billing cycle is completed. After you click the Delete Tenant button, a delete task for the tenant appears on the Reservations screen.

Disable Tenant button

Prepares the tenant for deletion and powers off all appliances for the tenant. You should keep a tenant disabled until the current billing cycle is completed. Disabled tenants are not visible on the Tenants screen or on the Resources screen. To see which Tenants have been disabled, uncheck Show only active tenants on the Tenants screen. To re-enable a disabled tenant, click the Enable button.