This section describes the most common problems you might need to troubleshoot. For information on other problems that might occur when using VMware software, refer to the VMware Knowledge Base. Troubleshooting Horizon Client ConnectionsThere are several configuration/setup problems that can result in an inability to use the Horizon Client successfully Troubleshooting HTML Access (Blast) ConnectionsThere are several configuration/setup problems that can result in an inability to launch a HTML Access (Blast) connection successfully. Black ScreenUsers can see a black screen for a variety of reasons. Overriding ADM PCoIP DefaultsADM can be configured on the Domain Controller or the master desktop image being used to create a gold pattern. Error MessagesThis sections describes error messages that users can encounter during desktop connections. Emergency Direct Desktop Connection Without TenantIn an emergency situation where a tenant is down or unreachable but the network is still working, you can globally instruct all DaaS Agents to allow temporary RDP native access so end users can connect without the broker being functional. Give Feedback Menu Choice Does Not WorkWhen you click the Give Feedback menu choice in the Administration Console, nothing happens or a browser error message appears.