This topic contains information about resolving problems you may encounter in configuring and using your system.

Issue

Description

Image Publish Failure With "Incorrect Session Ticket" Error

In multi-DM environments with Sync Gold Patterns enabled, when a user attempts to publish an image, the sync operation can fail with a "Incorrect Session Ticket" error thrown in RM logs. This is happening because the default timeout for session ticket is 60 seconds and in this case it not sufficient.

The workaround for this is to increase the default timeout to 120 seconds or more:

  1. Go to Administration > Vcenter Server Settings > Advanced Settings.

  2. Add the following two config parameters:

    Key

    Value

    Description

    vpxd.sessionTicket.expired

    120

    Increases the ticket expiration period.

    vpxd.sessionTicket.timeoutSecs

    120

    Increases the time for clearing the ticket cache.