The platform captures desktop usage for each tenant so the Service Provider can have access to billing summary information.

For each data center associated with a tenant, the platform captures the following data:

  • The quota for each desktop model.

  • The desktops in use for each model.

  • The quota for each protocol.

  • The desktops in use for each protocol.

By default, the platform captures this information daily just after midnight (UTC) and purges previous summaries older than 180 days.

See the Customer Portal for instructions on how to obtain and run scripts to retrieve desktop usage information.

Unlimited quota is represented with the value -1.