You can troubleshoot issues that you might experience in ongoing operation of your Horizon Cloud environment. Emergency Direct Desktop Connection When the Node is UnreachableIn an emergency situation where a node is down or unreachable but the network is still working, you can globally instruct all DaaS agents to allow temporary RDP native access so end users can connect without the broker being functional. New Farm Remains In ProgressYou initiate creation of a new farm from the Farms page and the system begins creating the farm and its server virtual machines (VMs). However, even after thirty minutes have passed, the page shows the farm's status is still in progress. When you drill into the farm details page, you see that one of its server VMs is in offline status. Give Feedback Menu Choice Does Not WorkWhen you click the Give Feedback menu choice in the Administration Console, nothing happens or a browser error message appears. Considerations For Using Nested Active Directory Domain Organizational UnitsWhen you create a farm using the Horizon Cloud Administration Console, you can use the Computer OU field to optionally specify an Active Directory organizational unit (OU) where the server VMs are to be located. However, you cannot specify a nested OU in that text box. You must locate the nested OU information for your organization, then manually enter it in the Computer OU field. Download Logs for an Azure NodeYou download a node's error logs from its node details page. If you request support, the VMware support team might request a log bundle from you to help diagnose the issue.