Use the console's Reports page to access various reports related to end users' desktop and application sessions that are provided by your first-generation Horizon Cloud tenant.

Attention: This Reports documentation page is updated to match with the changes to the first-generation console as described in VMware KB article 91183.

As described in the KB article, VMware Workspace ONE Intelligence for Horizon is available for first-generation Horizon Cloud tenants that have subscription licenses VMware Horizon Universal, Horizon Apps Universal, and Horizon Apps Standard. With this availability, the KB article states:

  • The historical dashboards and reports that the first-gen console provided will now be available through Workspace ONE Intelligence.
  • As of June 30, 2023, those historical dashboards and reports are no longer available in the first-gen console.
  • The following reports that were previously on the console's Reports page are now only available in the Workspace ONE Intelligence console: Azure Concurrency, Sessions, User Usage, VDI Applications Usage, Utilization.
  • With these changes, because the Reports page's Schedules tab and related features were applicable only for the Sessions, User Usage, and VDI Applications Usage reports, that tab and features are removed from the console.
  • Please note that if your first-gen tenant has deactivated monitoring user session data, the reports associated with utilization, trending, and historical analysis are deactivated and then unavailable in Workspace ONE Intelligence. When the monitoring is deactivated, the system collects such user session information for a limited period of time and hashes the user name to enable real time administration while deactivating historical and aggregated viewing of that user information. As a result, the reports that would display historical and aggregated viewing of that data, such as the Sessions report, will be unavailable. For the way to check if your tenant has this monitoring deactivated, navigate to the console settings in Settings > General Settings > Monitoring.

For further information, see the following pages in the Workspace ONE Intelligence documentation: Horizon and DEEM for Horizon, Horizon Cloud First-Gen Integration, Access Horizon Cloud Data in Intelligence Reports.

Navigating the Reports Page

Select Monitor > Reports to open the Reports page, where you can view detailed information for a variety of report types. When you create a report, it displays in the console with options to filter the results, manually refresh the page, and export the report.

The Reports page has these tabs:

  • The Create Report tab shows the types of reports available for you to create. You can click the report type to create the report in the console. See Report Types below for descriptions of report types.
  • The Exported Reports tab lists exported reports that are ready for download. This includes reports from the Reports page's Create Reports tab and reports created from data that you exported from other locations in the console, such as the Activity page.
    • Use the drop-down menu at the top of the tab to select which type of report you want to view. The number of choices depend on the pod types in your tenant's pod fleet.
    • Select a report and click the Download button to download a ZIP file containing the report file in XLSX format.

Exporting Report Data

When you display a report in the console, you will see either a labeled button for exporting or an icon button for exporting. That icon depicts a page with an arrow pointing to the right.

The system's behavior that occurs after you click the button to initiate the export will vary depending on the type of report.

For most reports
After you initiate the export by clicking the relevant button, the system displays the progress of creating the report. Follow the on-screen prompts.
Attention: If you have pods in Microsoft Azure and any of those pods are at manifests earlier than 2552, the system's process for larger reports is as follows:
  • When you begin the export, a message appears stating that the report is being compiled and it can take some time. Depending on the number of records, the preparation time can take several minutes. For example, a report with 50,000 records takes approximately 10 minutes.
  • When the preparation is done, another dialog box appears with the message Report Generated Successfully and a Download button. After clicking the Download button, you must wait for the download to complete before closing this dialog box. Closing it before the download is complete cancels the download.

Because you cannot perform any other actions in the console until this process is finished, if you have a large number of activity records you should plan to export the information when you can wait up to 10 minutes before performing other tasks in the console.

Report Types

When the Horizon Agent is installed, the Horizon Monitoring Service Agent option is installed by default. If you do not install this option, activity-related data from user sessions in the desktop instance or farm multi-sessions instances based on this image is not reported. As a result, data from end-user activity and other types of desktop activity will not be displayed in reports. Also, for the RDP protocol, that agent option provides only a subset of metrics that it provides for other protocols.

Caution: If you have cloud-connected Horizon pods that are sending desktop data to vRealize Operations Manager, enabling the first-generation cloud-monitoring toggles causes data to be sent to the Cloud Monitoring Service (CMS) instead. To continue using vRealize Operations Manager to collect that desktop session data, deactivate CMS in the console settings at Settings > General Settings > Monitoring.
Report Type Details
User Mapping View details and sort by various categories, such as User name, Domain, Desktop Name, Desktop Model, Farm, and Mapping Type (User or Group).
Note: This report is populated only for users that have at least one direct assignment to a desktop. In the console, you can select individual users or user groups when making a desktop assignment. If a user has at least one assignment done as an individual user and zero or more assignments done as being part of the assigned group, this report reports all of that user's desktop assignments.

However, if all the user's desktop assignments are done using groups, that user's assignments are not reported in this report.

If the user is mapped to a desktop as an individual user, the Group Name column is blank. If the user is mapped to a desktop from being a member of a group that is entitled to the desktop assignment, the Group Name column displays the entitled group's name.

Desktop Mapping View details and sort by various categories, such as Desktop Name, Model, Assignment Name, Type, Farm, Active User, Mapped Users, and Mapped User Groups.
Note: In this report, the Mapped Users column is populated only for dedicated VDI desktop assignments, because for such assignments, each user gets mapped to a specific VDI desktop and returns to that same desktop at each login. That mapped user is the user assigned to that desktop. However, for floating VDI desktop assignments and session desktop assignments that are served by farms, users do not get mapped to specific desktop VMs. As a result, there is not data in the Mapped Users column for those desktop assignment types.
URL Configurations View information for currently configured URL redirects. For more information, see Single-Pod Broker - Horizon Cloud Pods - Create a URL Redirection Customization and Assign it to Users.
Agent Versions View current versions of agents for each VM. For a pod in Microsoft Azure, this tab also displays the pod's manifest version to help you determine if the agent version must be updated or not.

Select a pod in the Pod drop-down at the top left of the page to show information for that pod. You can also sort data on all columns, including Assignment Name.