Use the administrative console's user card feature as a dashboard to work with a specific user's assigned resources, such as that user's desktops.

Important: To use the user card feature with a Horizon pod, you must configure an event database for the pod's Connection Server after you have installed the Connection Server instance. The event database stores information about Horizon pod-related events as records in a database rather than in a log file. See the Horizon product's Installation guide for information about configuring an event database for events reporting.

You use the console's search feature to display the card for a specific user. See Using the Console's Search Feature for how to search for a user. When you click on a user in the search results, that user's card is displayed.

User card for sample user

Use the tabs at the top of the user card to work with those items in your environment that are related to that user.

Note: In this release, some tabs of the user card are applicable only for items provisioned by pods deployed in Microsoft Azure. When you do not have a pod in Microsoft Azure, those areas display a graphic and message that describes that page is availably only when you have deployed a pod in Microsoft Azure. For an example of the displayed graphic, see Tour of the Cloud-Based Horizon Cloud Administration Console for Administrative Tasks in Horizon Cloud.
User Card Tabs Description

Lists current and historical user sessions, aggregated from all of your cloud-connected pods. Provides actions you can perform on the listed sessions. For details about these actions, see Actions You Can Take on Sessions.

  • By default, only current sessions are shown.
  • For sessions provisioned from pods in Microsoft Azure, you can use the drop-down on the left to show historical data for up to seven days.
Note: Since by default current sessions are shown, the Sessions tab will show a value of 0 at the top when there is no current session. When you adjust the display to show historical data, this number is updated to the number of sessions in the selected period.

Click on a session to open its dashboard. From a session's dashboard, you can monitor the user session for troubleshooting. See Working with the Session Dashboard.


Lists the user's assignments.

Note: URL redirection customization assignments are not listed in the user card.

Lists the user's:

  • Active sessions to VDI floating desktops
  • Active sessions to RDSH session desktops
  • VDI dedicated desktops that have been assigned to this user, even when the user does not have an active session to that desktop.
Note: The system assigns a VDI dedicated desktop to a user in one of two ways:
  • You explicitly assign that specific dedicated desktop to this particular user, using the Assign action in the VDi dedicated desktop assignment's page
  • The user claims the desktop from the set that is defined by the VDI dedicated desktop assignment to which that user is entitled. You can entitle a user to a VDI dedicated desktop assignment without explicitly assigning a specific dedicated desktop to that user. You entitle users using the assignment's Users/Groups area. Then when an entitled user launches a desktop from the set of desktops in that assignment for the first time, that user has claimed that VDI dedicated desktop, and the system permanently assigns that VDI dedicated desktop to that user.

On this tab, you can use the standard virtual machine (VM) action buttons to perform actions on the desktops' underlying virtual machines.


Lists the user's entitled remote applications.


Displays the user's activity for selected time periods.

Actions You Can Take on Sessions

The available actions you can take on a listed session vary based on the type of session, the pod type, and the permissions of the administrator.

Action Description Horizon Horizon Microsoft Azure Microsoft Azure
VDI Desktop Session-based Desktop VDI Desktop Session-based Desktop
Send Message Send a message to the logged-in user. When sent, the message appears on the user's screen. Yes Yes Yes Yes
Remote Assistance Available for sessions from a Horizon pod. Initiate a remote assistance session. Yes Yes No No
Restart Available for VDI desktop sessions. Restart the VM. Yes No Yes No
Disconnect Disconnect the session. Yes Yes Yes Yes
Logoff Log the user off the session. Yes Yes Yes Yes
Reset Resets the VM. Yes No Yes No

Working with the Session Dashboard

When you click one of the active sessions listed on the user card's Sessions tab, the dashboard for that session is displayed. This dashboard has tabs Details and Processes.

Details tab
The Details tab provides data about various session-related details that can be used to monitor the end user's session for troubleshooting purposes, such as CPU usage, memory usage, network latency, disk performance, and so on. Scroll through the dashboard and use the Less and More links to change how many details are displayed on the screen.
Note: Limited metrics are available for the RDP protocol. If the active session is using the RDP protocol, fewer metrics are available than for the other supported protocols.

The following screenshot shows an example of some of the types of data and actions that are available in the session dashboard.

Screenshot that shows an example of the session dashboard.

The User Experience Metrics area of the Details tab displays performance data and provides actions that super administrators and help desk administrators can use to troubleshoot issues in the session.

Note: In the User Experience Metrics area, for a connected session from a pod in Microsoft Azure, a Performance Data menu appears on the right that you can use to select whether real-time or historical data is displayed. In this release, historical data is provided only for pods in Microsoft Azure.
The Processes tab lists the processes and applications that are running in the session and provides an End Task button to end a troublesome process or application.

When the Help Desk Feature Is Not Installed in the Desktop or Farm VM

When a VDI desktop VM or farm's RDSH VM is based on an image that does not have the Help Desk feature installed, an information alert is displayed when you open the dashboard for a session connected to that VM.

Screenshot of the alert message about the Help Desk agent option not being installed in the underlying desktop VM.

In this case, the VM's data is not reported. Because the usual data is not available, some of the dashboard areas appear blank or empty for such sessions, such as:

  • Most of the data about the client and VM is unavailable.
  • The User Experience metrics and charts are empty.
  • The Processes tab is empty.
  • Refresh icons are not clickable.
  • Some of the action buttons, such as the End task button, are not displayed.