Onboarding your Horizon Cloud tenant to VMware Cloud Services Engagement Platform unlocks additional features for your tenant environment. Before you can activate Horizon Infrastructure Monitoring for your environment's pods, your Horizon Cloud tenant must be registered with the VMware Cloud Services Engagement Platform.

Note: VMware Cloud Services Engagement Platform is also known by the name VMware Cloud services. You might see those two names used interchangeably in the Horizon Cloud documentation and in the Horizon Universal Console.

Onboarding your tenant to VMware Cloud Services Engagement Platform results in associating Horizon Cloud with your group or organization's VMware Cloud services org. When onboarded, you can log in to your org in VMware Cloud services and use the Horizon Cloud card under My Services.

Important: As described in Tour of the Cloud-Based Horizon Universal Console for Administrative Tasks in Horizon Cloud, the cloud-based console is dynamic and reflects the workflows and settings that are appropriate for the up-to-the-moment situation in your Horizon Cloud tenant environment. Access to features varies depending on factors such as the tenant's regional cloud plane, whether your cloud-connected pods are running the latest level of the pod's software, and whether features are based on specific licensing. The console dynamically reflects the elements related to such features only when your license or tenant account configuration includes use of such features. When you are expecting to see a feature in the console and do not see it, you have to contact your VMware account representative to verify whether your license and tenant account configuration entitles its usage.

When your Horizon Cloud tenant record is configured with the option to onboard to the VMware Cloud Services Engagement Platform and the tenant is not yet associated with an org in VMware Cloud services, a blue banner will appear at the top of the Horizon Universal Console. This banner provides a way to activate that onboarding process. The following screenshot illustrates what you might see if your tenant record meets those conditions.


Blue banner about onboarding to VMware Cloud Services with an Onboard activation button.

This banner will not appear in these situations:

  • When you access the console by clicking the Horizon Cloud card from your Workspace ONE environment's console. In this scenario where you have a Horizon Cloud card in your services area in your Workspace ONE console, it means your Horizon Cloud tenant is already onboarded with the VMware Cloud Services Engagement Platform.
  • When your Horizon Cloud customer record is not configured with the option to onboard your environment to the VMware Cloud Services Engagement Platform. To request access to this feature, contact VMware Support as described in https://kb.vmware.com/s/article/2006985.

In this end-to-end process, you will create your account in VMware Cloud services and select an existing org or create a new org within VMware Cloud services. For details about this process in VMware Cloud services, see the topics How Do I Sign up for VMware Cloud Services and Identity and Access Management within the VMware Cloud services documentation.

Procedure

  1. In the blue banner, click ONBOARD.
    A new box appears for you to continue the onboarding process. The following screenshot is an example.

  2. Click ONBOARD.
    Another box appears for you to continue the onboarding process in the VMware Cloud Services Engagement Platform portal.

  3. Click Next to continue the onboarding process.
    The browser redirects you to the VMware Cloud services portal.
  4. Follow all of the on-screen forms and prompts to complete onboarding this Horizon Cloud tenant environment with an org in VMware Cloud services.
    As part of these on-screen steps, you will select the org to associate with this Horizon Cloud tenant. The association between the org and the Horizon Cloud tenant must be a one-to-one association. The org you select must not already be associated with another Horizon Cloud tenant. If all of your existing orgs are already associated with other Horizon Cloud tenants, you will be able to create a new org to associate with this tenant as part of the on-screen steps.

Results

When this process is successfully concluded, these items will be in place.

  • In the My Services area of your associated VMware Cloud services org, the Horizon Cloud Services card is available. Clicking that card will automatically launch and authenticate to the Horizon Universal Console using your cloud service account credentials from VMware Cloud services.

  • The Horizon Universal Console General Settings page indicates that the onboarding to VMware Cloud services is completed.

    Note: The process for associating your Horizon Cloud tenant and the VMware Cloud services org can take some time. To check the current status, use the refresh icon in the General Settings page's Cloud Service Provider section. If more than thirty minutes has passed and Completed status is not displayed, contact VMware Support for assistance, as described in https://kb.vmware.com/s/article/2006985.

What to do next

Now that your Horizon Cloud tenant is registered with VMware Cloud services, you can activate Horizon Infrastructure Monitoring for your environment's pods. See Horizon Infrastructure Monitoring and the Pods in Your Horizon Cloud Environment.