This Administration Guide explains how to use VMware Horizon® Cloud Service™ to administer the pods you have onboarded to the cloud service. Your overall Horizon Cloud tenant environment consists of the VMware-hosted cloud service and your pods deployed into their corresponding capacity environments and connected to the cloud service. To work with your tenant environment's fleet of cloud-connected pods and the desktop-as-a-service features that the service provides, you log in to and use the tenant environment's portal, known as the Horizon Cloud Administration Console.


Conceptual graphic depicting the Horizon Cloud management plane and the four types of deployments that can be connected to it.

This VMware service offers more than one deployment mode, as depicted above. This document applies when you are using the Horizon Cloud Administration Console to work with the following items:

  • VMware Horizon® 7 pods that you installed on-premises and then connected to Horizon Cloud
  • VMware Horizon 7 pods that you manually installed in your VMware Cloud™ on AWS SDDC and then connected to Horizon Cloud.
  • Pods in your Microsoft Azure cloud capacity that you automatically deployed and configured using Horizon Cloud

To find out more about all of the various Horizon Cloud deployment modes, see https://www.vmware.com/cloud-services/desktop.html.

For information about how VMware handles information collected through this product, click here: https://www.vmware.com/help/privacy.html

The information in this document describes how to use the Horizon Cloud capabilities after the cloud service is connected to one of the its supported environments: a VMware Horizon 7 pod in VMware Cloud, a VMware Horizon 7 pod on-premises, or a pod in Microsoft Azure. For information on how to connect a supported environment to the cloud service, see the Horizon Cloud Deployment Guide.

Important: This document describes features available in the Administration Console for the current release of the Horizon Cloud Service working with the connected environments. When you have pods that are not yet updated to the currently supported release level, you will not see all of the features that this document describes when those features depend on the latest pod software level. Also, in a particular release, Horizon Cloud might include separately licensed features. The Administration Console reflects the elements related to such features only when your license includes use of such features. When you are not seeing a feature in the Administration Console that you are expecting to see, contact your VMware account representative to verify whether your license entitles your use of that feature.

Document Revision History

This document, Horizon Cloud Administration Guide, is updated with each release of the product or when necessary.

This table provides the update history.

Revision Description
13 JAN 2020 Updated for:
  • Information about the Horizon Universal Broker feature. This feature is now in Initial Availability for cloud-connected Horizon 7 pods. This feature is used with multi-cloud assignments. For the system requirements and detailed information, see the topic Setting Up and Managing End-User Assignments in Your Horizon Cloud Tenant Environment and all of its subtopics that pertain to multi-cloud assignments for cloud-connected Horizon 7 pods.
  • Addition of prominent Attention and Remember notes to the Automated Upgrade of the Horizon 7 Cloud Connector Virtual Appliance to point out that you will only see the corresponding options in the user interface if and only if your Horizon Cloud tenant account is enabled with the relevant capability, and you must explicitly request enablement of that capability by contacting your VMware representative. By default, those options are disabled for tenants unless you request access to that feature.
12 DEC 2019 Initial version, when the described features were deployed live into production.

For features relating to pods in Microsoft Azure, those features correspond to the software at manifest version 1799 and later. For features related to cloud-connected Horizon 7 pods, those features correspond to Horizon 7 at version 7.11 and Horizon 7 Cloud Connector 1.5 and later. Upgrade your pods to the latest versions to see all of the features described in this guide.

Intended Audience

This document is intended for experienced IT system administrators who are familiar with virtual machine technology and datacenter operations.

Depending on your organization's needs and the type of pod you are working with, you might find it helpful to be familiar with these software products, software components, and their features:

  • VMware Horizon 7
  • VMware Cloud
  • VMware Horizon® 7 Cloud Connector™
  • VMware Unified Access Gateway™
  • VMware Workspace ONE® Access™
  • VMware Horizon® Client™
  • VMware Horizon® HTML Access™
  • Microsoft Azure and its Marketplace
  • Microsoft Active Directory
  • VMware Dynamic Environment Manager™

About the Screenshots Used in This Document

The screenshots typically:

  • Show only that portion of the overall user interface screen that corresponds to the text at which point the screenshot appears, and not necessarily the full user interface.
  • Have blurred areas where appropriate to maintain data anonymity.
Note: Some screenshots are taken at a higher resolution than others, and might look grainy when the PDF is viewed at 100%. However, if you zoom to 200%, those images start to look clear and readable.

Horizon Cloud Community

Use the following communities to ask questions, explore answers given for questions asked by other users, and access links to useful information.

Contacting VMware Support

Contact VMware Support when you need help with your Horizon Cloud environment.

  • You can submit a support request to VMware Support online using your My VMware® account or by phone.
  • KB 2144012 Customer Support Guidelines provides details for getting support depending on the issue encountered.
  • After you have configured at least one cloud-connected pod, you can submit a support request by logging in to the Administration Console and clicking Circle help icon in Administration Console > Support.

VMware Information Experience Glossary

VMware Information Experience provides a glossary of terms that might be unfamiliar to you. For definitions of terms as they are used in VMware technical documentation, go to http://www.vmware.com/support/pubs.