This documentation page describes the ways that the Horizon Universal Console provides for obtaining license-related information from your Horizon Cloud tenant.

A Horizon Cloud tenant can have various types of license-related information associated with it. Such types typically include VMware Horizon subscription licenses, keys for VMware foundational products if your Horizon license includes those, and add-on licenses that might be entitled for use with your tenant.

Logging In Solely to Obtain Keys for VMware Foundational Products

If your Horizon Cloud tenant's associated licenses include VMware foundational products such as vSphere, vSAN, and vCenter, and you log in to the Horizon Universal Console with the Horizon Cloud Customer Administrator role, the console provides a link View Perpetual Keys on the console's Getting Started page.

If you do not meet the preceding requirements, the console does not display that View perpetual keys link.

The following screenshot shows where you can see this View Perpetual Keys link on that Getting Started page, only when you meet the preceding requirements.


A screenshot that depicts the location of the View perpetual keys link, with a green arrow pointing to that location.

If you do see that link, clicking it opens a UI screen that provides for:

  • Viewing and copying product keys that have been previously generated by one of the tenant's administrators, who have the Horizon Cloud Customer Administrator role.
  • Generating product keys, if your login meets the requirement of being a VMware Customer Connect user. Only logins associated with VMware Customer Connect can use the Generate feature.

Viewing or Copying a Key

Clicking View perpetual keys displays the UI screen illustrated in the following screenshot. This screen lists various VMware foundational products that might be associated with this tenant. The UI indicates which products already have generated keys and which do not.

For a previously generated key, use the icons in the key's row to view the key or copy the key. In the following screenshot, callout 1 points to the icon to toggle visibility of the key and callout 2 points to the icon to copy the key to the clipboard.


The Perpetual Keys screen with a product list, including a generated perpetual key for the vCenter product. The callout 1 points to the icon for toggling visibility of the key and callout 2 points to the icon for copying the key to the clipboard.

Generating Keys

When viewing the displayed list of perpetual keys, if your login is that of a VMware Customer Connect user, you can generate a new key for a specific VMware product. Select a version from the drop-down list for the product and click Generate.


The Perpetual Keys UI screen with a green arrow pointing to the Generate feature.

If the system verifies that all requirements are met, the system then generates a key that you can view and copy using the icons in that row.

If you want to generate keys, but are not currently a VMware Customer Connect user, the UI screen provides the link Learn how to become a Customer Connect user for learning how to become a VMware Customer Connect user.

When the Tenant Has At Least One Registered Active Directory Domain

Only when the Horizon Cloud tenant has at least one registered Active Directory domain, then you have access to view the UI page named the Licenses page.

By design, access to all of the console's pages that reside in the left hand navigation is blocked until that initial registration is completed, with the exception of the Getting Started UI page.

The Licenses page is one such UI page that has blocked access until the first domain registration is completed.

However, if at least one domain is registered for the tenant, you can access the Licenses page from the console's left hand navigation Settings > Licenses.

A screenshot of the console with the Licenses page displayed and showing a single license listed, with a green arrow from the Licenses option in the left hand menu pointing to the Licenses page's heading.

The Licenses page will display a View Perpetual Keys link only when the following conditions are true. Otherwise, that link is not present.

  • The tenant has an associated Horizon subscription license that includes VMware foundational products such as vSphere, vSAN, and vCenter.
  • You are logged in to the console with the Horizon Cloud Customer Administrator role.

If you do see that link, clicking it opens a UI screen that provides for:

  • Viewing and copying previously generated product keys, as described in this page's section Viewing or Copying a Key.
  • Generating product keys, as described in this page's section Generating Keys. Only logins associated with VMware Customer Connect can use the Generate feature.

Licenses Page

The following table describes the types of information displayed in the Licenses page.

Field Description
SID Service Instance ID. This value is a unique identifier generated for each subscription. This value is also a hyperlink that you can use to open that SID's associated subscription list page located on the VMware Customer Connect login page. Clicking this hyperlink displays the login page.
Total Seats Number of seats included in the license.
Billing Type of billing and total length of license. Billing types are:
  • Paid - There was one bill at the start of the license.
  • Monthly - There is one bill for each month of the license.
  • Trial - There is no bill because it is a trial license.
Type The type of the specific license. For each table row, the name displayed in this column will be one of those VMware subscription licenses and add-on licenses from your Customer Connect account that are also associated for use with this tenant, such as Horizon Service Universal, VMware Workspace ONE Assist for VMware Horizon, and so on.
Classification License classifications are:
  • Named - This classification indicates that this license's total seat count covers usage based on end-user name. For named users, the system counts the number of unique end users that have accessed their virtual desktops and applications using this tenant. Even when a named user runs multiple single-user desktops, published desktops, or published applications, that user is still counted as a single user.
  • Concurrent - This classification indicates this license's total seat count covers usage based on concurrency. For concurrent users, the system counts single-user desktop connections per session. If a concurrent user runs multiple single-user desktops, each connected desktop session is counted separately.
Start Date Date that the license became active.