The administrative console provides a single pane to use for monitoring an end user's use of virtual desktops and applications and troubleshooting issues. After you configure the role-based access to the console for your help desk administrators, they can log in and use the console's Search feature to look up users. For a particular user, the help desk administrator can then look up that user's sessions to troubleshoot problems and perform some specific desktop maintenance operations.

In your organization, you might have people in the role of helping your end users with any issues those end users might have when using their virtual desktops and remote applications provided by your environment. You might also have people who you want monitoring the end users' sessions or monitoring the desktop instances and farm RDSH instances to identify issues that might potentially impact the sessions.

In the console, the following items support performing those help-desk-related tasks: