You can troubleshoot issues that you might experience in ongoing operation of your Horizon Cloud environment. Horizon Cloud - Collect Agent Logs Using the Horizon Universal ConsoleIf this feature is enabled in your Horizon Cloud tenant, and when the Horizon Cloud pod in Microsoft Azure meets specific prerequisites, the Generate Log action will be available to use in the Horizon Universal Console on the imported VMs, farm host VMs, and VDI desktop VMs from that pod. When Your IT or Security Organization Has Restrictions on Use of Azure Marketplace Offers or on Marketplace Purchases in the Horizon Cloud on Microsoft Azure Deployment's Subscription or When the Deployment Uses Azure ChinaThis documentation page describes requirements related to Horizon Cloud on Microsoft Azure use of Azure Marketplace for the deployment and upgrade processes, and when your support request requires VMware Support to deploy a troubleshooting jump box. Required Administrator Actions When the Disk Size for a Farm or VDI Desktop Assignment is IncreasedWhen you create or edit a farm or a VDI desktop assignment, you have the option of increasing the OS disk size value. When that option is used, the OS disk of each VM in that farm or assignment is created at that size. However, as a result of default behavior of VMs in Microsoft Azure, even though the VM's disk is expanded, the partition containing the C drive is not expanded to encompass the entire disk. That new space on the VM's disk is unused until you take actions in the VM to expand the C drive partition to encompass the new space. Cannot Successfully Log In at the First Login Screen of the Horizon Universal ConsoleWhen VMware Cloud services is under maintenance, you are not able to log in to Horizon Cloud's administrative console. Convert to Image Task Fails with Timeout Error Even After Addressing the Logged Microsoft Windows Sysprep ErrorsEven though you have taken steps to prevent Microsoft Sysprep issues from occurring when you convert your image VM to a published image, the conversion task times out in a subsequent attempt. For a Windows Server 2012 Image, Convert to Image Task Fails with Timeout ErrorSometimes after you have installed applications into a Windows Server 2012 image VM to customize it before running the publishing workflow, the publishing process fails with the error message about timing out after 20 minutes. Notifications When the Primary Domain-Bind Account is Locked OutWhen Horizon Cloud detects an authentication failure due to a locked primary domain-bind account, a notification is displayed in the administrative console to alert you to remedy the state of the account. The system uses the primary domain-bind account as a service account to connect to the Active Directory (AD) server and query Active Directory. New Farm Remains In ProgressYou initiate creation of a new farm from the Farms page and the system begins creating the farm and its RDSH virtual machines (VMs). However, even after thirty minutes have passed, the page shows the farm's status is still in progress. When you drill into the farm details page, you see that one of its VMs is in offline status. Windows Error Message Appears When Trying to Connect to a Desktop from a Floating VDI Desktop AssignmentWhen an end user tries to connect to a desktop from a floating VDI desktop assignment, a Windows message appears that states Windows couldn't connect to the System Event Notification Service service. Please consult your system administrator. Troubleshooting - Horizon Cloud Email Feedback Option Does Not WorkThis article is no longer relevant. The email hyperlink has been removed from the console's feedback feature. As a result, the root cause of this issue no longer occurs. Considerations For Using Nested Active Directory Domain Organizational UnitsWhen you create a farm or a VDI desktop assignment using the Horizon Universal Console, you can use the Computer OU field to optionally specify an Active Directory organizational unit (OU) where the farm's VMs or the VDI desktop VMs are to be located. You can use these steps to locate the nested OU information for your organization to use in the Computer OU field. When True SSO is Configured and User Sees Message About Revocation Status of CertificateWhen True SSO is configured, an error message displays during log in when the CRL is incorrect. When Your Pod is Not Yet Updated to Manifest 1230 or Later, How to Configure the Ability for Domain Accounts to Remote Connect to the Imported ImageStarting with pod manifest version 1230 and later for pods in Microsoft Azure, domain accounts can direct connect to image virtual machines that have the agent software installed. Prior to pod manifest 1230, the agent software installed in a domain-joined VM prevents domain accounts from directly connecting to that VM. Starting with pod manifest 1230, you can use a domain account to log in and customize the image VM. However, if your pod is at a manifest earlier than 1230, you can use these steps to configure the ability for domain accounts to remote connect to the imported image.