This documentation page and its contents are applicable to you only when you have an approved exception as described in VMware KB 92424.

Important: As described in KB 92424, access to the first-gen control plane has reached end of availability (EOA).

You use this documentation page here and the Deployments and Onboarding Pods collection of pages only in the situation where you have received an approved exception to onboard to the first-gen control plane, as described in KB 92424.

All others should use the next-generation onboarding documentation page in the Horizon Cloud Service - next-gen documentation.

Horizon Plus subscribers
Don't use this page nor the Deployments and Onboarding Pods set of pages. When you are a Horizon Plus subscriber, to obtain use of those features that are licensed under the Horizon Plus subscriptions, you must onboard those Horizon deployments to the next-generation control plane. See this page about Horizon Plus for the initial steps to onboard to the next-generation control plane and start deploying the Horizon Edge.

Brief Introduction to First-Gen Deployments and Onboarding Pods

The Deployments and Onboarding Pods collection of pages describes the day-0 tasks prior to deploying the first pod to a first-generation tenant, as well as the day-1 tasks of onboarding your first pod to that first-gen tenant. This specific page right here serves as the entry page to this collection.

Tip: If your first-gen tenant already has at least one cloud-connected pod in its pod fleet, instead of this onboarding set of topics, use the companion first-gen administration collection of pages for information about day-2 operations.

Initial Access to the First-Gen Cloud-Plane UI

Important: The following content applies only when you have an approved exception to access the first-gen Horizon Cloud control plane as part of the onboarding workflow.

A brand new first-generation tenant environment provides access to a single Horizon Universal Console screen and a small subset of cloud-hosted workflow actions within that screen. The following screenshot shows the console at the point in time when you access the console as a greenfield environment.

Tip: After logging in, click on the General Setup bar to see the key actions that are listed below.

Screenshot of the initial Getting Started page before any pods are connected to your Horizon Cloud environment.

Prior to onboarding a first-generation pod, these key actions are available from the rows in this screen.

Capacity section
If your first-gen tenant and login meets the license and role requirements, the View perpetual keys link is available to you on the console's Getting Started page.
Screenshot illustrating the Capacity section with the View perpetual keys link.

Clicking that link displays a UI screen in which you can view, copy, and generate perpetual keys for the foundational VMware products that are associated with your tenant.

In Obtaining License Information Using the Horizon Universal Console, you can read about the requirements for viewing, copying, and generating the keys for VMware foundational products that might be associated with your tenant.

VMware SDDC row
Click Add to learn how to download the Horizon Cloud Connector to connect a Horizon pod to your first-gen Horizon Cloud tenant. This type of pod is based on the Connection Server software must already be deployed before you can connect it to your cloud-plane tenant. After clicking Add from this row, please ensure you follow the Download links that are displayed in the screen. Those steps are described in High-Level Workflow When You are Onboarding a Horizon Pod. Those steps will provide the smoothest experience at this time as they have links to information about prerequisites, DNS and ports requirements, and the precise sequence of steps to follow.
Screenshot illustrating the VMware SDDC row in tenant portal's Getting Started screen

Microsoft Azure row
Start the automated wizard that will automate the deployment of a Horizon Cloud pod into your subscription in Microsoft Azure. These pods are based on the VMware Horizon Cloud pod-manager technology.
Screenshot illustrating the Microsoft Azure row in tenant portal's Getting Started screen.

General Setup section - My VMware Accounts
Add the first set of administrators to whom you want to give the ability to log in to the Horizon Cloud Connector onboarding and configuration portal and the Horizon Universal Console (the portal to your tenant environment). The initial license purchaser's account is prefilled there by default. As a result, you will see that row marked with a green check mark. However, that is only because there is always the one initial account associated with the tenant account when the tenant environment is created.
Tip: To prevent being locked out of both your first-gen tenant environment and the Horizon Cloud Connector onboarding and configuration portal due to the initial purchaser's account going inactive for some reason — such as that person leaving your company or organization — it is prudent to add the first set of administrators as soon as the Welcome to Horizon Service email is sent to the initial purchaser, even before the first pod is onboarded. If the initial purchaser is not an administrator for your organization's Horizon deployments, then at least one person who will be an administrator must request support to authorize their VMware Customer Connect account to the brand new service tenant account. After that person is authorized, they can log in and add additional administrators using this My VMware Accounts row. To make that request, file a non-technical support request using the steps in KB article 2006985.

My VMware Accounts row in tenant portal's Getting Started screen.

General Setup section - Cloud Monitoring Service (CMS)
In the General Setup section, verify the Cloud Monitoring Service (CMS) settings you want. The CMS is enabled by default, so you will see that row marked with a green check mark. At this point, you can choose to deactivate that feature even prior to onboarding any pods.
Cloud Monitoring Service row in tenant portal's Getting Started screen

Tip: Before you can access other actions and workflows in that portal beyond the above four, you must have an onboarded pod, that pod must be up and online and communicating with the cloud management plane, and have an Active Directory domain registered with your tenant environment. The console blocks access to other management actions until the Active Directory domain registration workflow is completed. For information about this workflow, see Performing Your First Active Directory Domain Registration in the Horizon Cloud Environment.

Banner - Onboard to VMware Cloud Services Engagement Platform

When your Horizon Cloud tenant record is configured with the option to onboard to VMware Cloud services engagement platform and the tenant is not yet associated with an org in VMware Cloud services, a blue banner will appear at the top of the window that provides a way to activate that onboarding process. The following screenshot illustrates what you might see if your tenant record meets those conditions.

Blue banner about onboarding to VMware Cloud Services with an Onboard activation button.

For information about that process, see Onboard Your Horizon Cloud Tenant to VMware Cloud Services. If you are accessing this portal from your Workspace ONE environment by clicking the Horizon Cloud tile, that blue banner will not appear. When your tenant record is not configured with the option to onboard to the platform, that blue banner will not appear.

First-Gen Onboarding Requirements Checklists

When your initial first-gen pod onboarding is a Horizon pod deployment, to use first-gen cloud-based services
Review the items in the First-Gen Horizon 8 Pods - Requirements Checklist. That page describes the various prerequisite elements needed to successfully connect a Horizon 8 pod to the cloud plane using the first-gen Horizon Cloud Connector.
When your initial first-gen pod onboarding is a first-gen Horizon Cloud on Microsoft Azure deployment
Review the items in the First-Gen Horizon Cloud on Microsoft Azure - Requirements Checklist. That page describes the various prerequisite elements needed before beginning the first-gen Horizon Cloud pod deployment wizard.

Revision History for these Onboarding Topics

This documentation set of topics is updated with each release of the product or when necessary. For the set of significant revisions made to date, see Revision History - Changelog.

Intended Audience

The information in this document is intended for experienced data center administrators with knowledge in the following areas.

  • VMware Horizon and VMware Horizon Connection Server
  • VMware Horizon Cloud Connector
  • VMware Unified Access Gateway™
  • VMware Workspace ONE® Access™
  • Virtualization technology
  • Networking
  • VMware Cloud™ on AWS and Amazon Web Services EC2 (AWS EC2)
  • Microsoft Azure and its Marketplace
  • Azure VMware Solution (AVS)
  • Google Cloud Platform (GCP) and Google Cloud VMware Engine (GCVE)

Horizon Cloud Community

Use the following communities to ask questions, explore answers given for questions asked by other users, and access links to useful information.

Contacting VMware Support

Contact VMware Support when you need help with your first-gen Horizon Cloud environment.

  • You can submit a support request to VMware Support online using your VMware Customer Connect account or by phone.
  • KB 2144012 Customer Support Guidelines provides details for getting support depending on the issue encountered.
  • In the console, clicking Horizon Cloud on Microsoft Azure: This image shows the circle help icon that you can use in the console. > Support, displays the link to that KB 2144012 also.

Selected Pod-Related Terminology Used in these First-Gen Deployment Guide Pages

Throughout the first-gen Horizon Cloud documentation pages, you will see the following phrases. These phrases have the indicated meanings as follows.

Horizon pod
A pod that is constructed using the Horizon Connection Server software and related software components. The Horizon Connection Server components are running in an infrastructure that VMware supports for use with such pods. A Horizon pod typically requires a VMware SDDC (software-defined data center). Some examples of VMware SDDCs are an on-premises vSphere environment, VMware Cloud on AWS, Google Cloud VMware Engine (GCVE), or Azure VMware Solution (AVS), to name a few.
Horizon Cloud pod, Horizon Cloud pod on Microsoft Azure
A pod that is constructed by running the first-gen Horizon Cloud pod deployment wizard which automates deployment into your Microsoft Azure subscription. This type of pod is based on the first-gen VMware Horizon Cloud pod-manager technology, and is supported to run in Microsoft Azure solely.
Note: A Horizon pod on Microsoft Azure is separate and distinct entity from a Horizon pod on Azure VMware Solution (AVS). Those two are based on completely different technology — one is based on Horizon Connection Server technology and one is based on the Horizon Cloud pod-manager technology.
connection broker

A connection broker is responsible for connecting end users' clients with a virtual desktop VM or farm VM for the purpose of setting up a connected session between each end-user client and the agent running in that VM. This noun — broker — is used because one general definition of the noun broker in the English language is one who negotiates a transaction.

In desktop virtualization software's use cases, the connection broker receives the end-user's client request to make a connection with a virtual desktop VM or farm VM. The connection broker then routes the request appropriately and negotiates a connected session between the agent running in one of the VMs and that end-user client. The negotiation considers what types of pod-provisioned resources the end user is entitled to make connections with.

One of the first-generation Horizon Control Plane services is the Universal Broker service. Universal Broker is a multi-tenant, cloud-based service that enables the brokering of resources that span multiple pods and makes brokering decisions based on the geographic sites of users and pods.

A Horizon pod's Connection Server or a Horizon Cloud pod's pod manager VM is the component that facilitates the routing of the end-user client to a resource in the pod that meets the client's connection request.

About the Screenshots

The screenshots typically:

  • Show only a portion of the overall user interface screen, and not necessarily the full user interface. The depicted portion typically corresponds to the documentation text that describes that portion.
  • Have blurred areas where appropriate to maintain data anonymity.
  • In the PDF format, screenshot images that are wider than 6 inches are automatically resized. As a result, such images might appear blurry in the PDF format. In the parallel HTML pages, to see the image at its full-size, try clicking the screenshot.
Note: Some screenshots are taken at a higher resolution than others, and might look grainy when the PDF is viewed at 100%. However, if you zoom to 200%, those images start to look clear and readable.

VMware Technical Publications Glossary

VMware Technical Publications provides a glossary of terms that might be unfamiliar to you. For definitions of terms as they are used in VMware technical documentation, visit