vCenter Server or datastore cannot be found due to problems with the system configuration.

Problem

The intended vCenter Server instance or datastore does not appear in Setup vCenter Credentials or Import Images wizard.

Cause

Your environment does not meet one or more of the system configurations required by the Horizon Image Management Service.

Solution

  1. Verify that you have a Horizon Cloud customer account properly set up for using Horizon Image Management Service.
  2. Verify that you are running Horizon Connection Server version 7.12 or later, with a valid license.
  3. Verify that you are running vCenter Server 6.0 or later in all the sites that you want to manage.